Audiology Administrator

Job overview

An exciting opportunity has arisen to join the Audiology Department in the role of Audiology Administrator

You will provide an efficient and confidential service, ensuring the professional image of the Service is maintained at all times.

The role will encompass dealing with patients, clinical and non-clinical staff, face to face and by telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.

As part of the team you will be registering patients onto the Trust computer systems where accuracy is essential.

Working knowledge of all common computer applications including word is desirable, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on ‘in house’ systems.

You should have a good standard of general education and have attained or be in the process of attaining qualifications in English & Mathematics i.e. GSCE or equivalent. You will also require a clear understanding of the concept of confidentiality of personal health information.

Main duties of the job

The post holder provides a comprehensive, effective, accurate and timely service to audiologists and patients

The post holder will have strong communication skills, the ability to multi-task and prioritise, with particular attention to detail. The post holder will provide a high quality experience ensuring the correct information is provided in the most efficient and effective way.

The post holder will work to high standards of customer service and be sensitive to the needs of each individual, responding to a wide range of needs, to ensure service user satisfaction.

Detailed job description and main responsibilities

The post holder will provide administrative support to the Audiology Department, answering general queries and carrying out administrative tasks to maintain safe and effective patient pathways. The post will be based at West Park Hospital however cross cover may, at times, be required.

The services cover paediatric activity at the Gem Centre, Adult Services at West Park Hospital, ENT Services and Vestibular and Adult Neuro-diagnostic Testing at New Cross Hospital and Adult Services and Vestibular Rehabilitation at Cannock Hospital.

A comprehensive list of duties is in the job description.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.