Audiology Admin Coordinator

Job overview

To provide comprehensive administration services to support all functions of the Audiology Department in delivering an effective service and to support patients and patient carers. The post holder will be required to undertake a range of tasks working in a busy department, including effective referral management, accurate data input on the relevant clinical system/s, processing of referrals, uploading and processing of clinical information, the use of electronic call handling systems, validation of patients, completing monthly charging data, the use of the department scripts and procedures and involvement in service improvement projects on an ad hoc basis.

Main duties of the job

• To answer all telephone calls to the department, taking concise messages and redirecting queries to the appropriate person using available information and initiative.
• Support and manage all patient and service-related queries coming to the department via telephone calls, emails and letters.
• Support and manage patient referrals from other specialist’s services within the trust.
• To scan and email all non-GP referrals to patient access centre in a timely manner.
• To use electronic patient management system (Auditbase) to register, process, check, update patient’s demographics.
• To transfer daily clinician clinic lists from Trust PAS system to Audiology patient management system for all sites.
• To alert the Patient Pathway Coordinator of any gaps in the diary ensuring clinic utilisation is efficient.
• To change/reschedule appointments at short notice due to staff sickness, meeting, training etc.
• To complete monthly validation reports for the service and to arrange appointments as necessary.

*For full details of the main responsibilities and requirements of this role, please refer to the attached Job Description and Person Specification.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.