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Job overview
West London Children’s Healthcare has three Clinical Directorates: General and Acute Medicine and Surgery; Critical Care and Medical Specialties and Child Development Services and Neurology. This Assistant Service Manager post is responsible for supporting these directorates to deliver high-quality and efficient surgical care at our Chelsea and Westminster hospital campus.
This role will work in partnership with the rest of the WLCH operational team, and specifically the Service Manager and Assistant Service Manager for Outpatients, to deliver an effective service in Paediatric theatres and ensure high quality patient care and experience.
Main duties of the job
The Assistant Service Manager will;
- Be intensely patient focused, ensuring that patient quality and care is at the forefront of their decision making
- Be responsible for the delivery of high quality and efficient patient services in Paediatric theatres
- Be accountable for the operational performance of services that sit within their remit, including but not limited to RTT performance and theatre utilisation
- Support the Service Manager, Deputy General Manager and the Service Directors with the operational management of the services
- Lead on the theatres admissions process and productivity with support from the Service Manager
Detailed job description and main responsibilities
The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs.
For a detailed description of all duties, please refer to the attached job description.
Person specification
Skills
Essential
- Excellent communication skills, written and oral
- Knowledge of business management policies, procedures, practices acquired through education, professional qualifications or experience
- Strong people management skills
- Ability to plan, manage and achieve business and personal objectives
- Excellent computer skills including Microsoft Office and NHS EPRs
- Able to deal with conflict management and problem solving
Desirable
- Knowledge of specific EPR and IT systems used across WLCH
- Knowledge of, or experience working in, Paediatric services
Experience
Essential
- Management experience - significant operational experience at a management level within an NHS Trust
- In-depth understanding of NHS national access targets/ national theatre KPIs
- Proven experience of service development and change management
- Experience of working on and leading projects
- Experience of managing medical staff and/medical issues
Desirable
- Experience of theatre scheduling process and working on theatre productivity projects
- Experience of managing complaints and improving patient experience
Trust values
Essential
- Putting patients first
- Responsive to patients and staff
- Open and honest
- Unfailingly kind
- Determined to develop
Qualifications
Essential
- Educated to degree level or equivalent experience
- Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services
- Evidence of on-going development
Personal Qualities
Essential
- Highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable and varied workload
- Show initiative and the ability to plan and deliver work to deadlines
- Ability to prioritise and delegate tasks
- Driven, and able to identify and take advantage of opportunities to deliver high-quality care for children based on own initiative
- Commitment to continuous development of own leadership practice
- Commitment to develop a culture that promotes equality and diversity
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Applying for this NHS job
This advert is for Assistant Service Manager with Chelsea and Westminster Hospital NHS Foundation Trust in London, London, England. It is listed as a Band 6 Manager and corporate role. The advertised salary is £47,951 - £56,863 Pro rata per annum incl HCAS. The contract type is Fixed term: 12 months (Full time). The application deadline is 08 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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