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Job overview
To provide day to day operational management support to the Service Manager, with the aim of ensuring that through working as part of management team, the Atkinson Morley Regional Neurosciences Centre is running effectively and efficiently.
Main duties of the job
The post holder will work closely with the patient pathway coordinators, outpatient bookings team and the central booking service, the Neuroscience administrative and nursing team, the 18 weeks team, Neurosurgeon and Pain consultants and junior doctors It is vital therefore that the post holder is confident, organised and diligent to foster strong relationships with all of the above teams and more
The post holder will be expected to manage the team of administrative staff, ensuring equitable workload distribution and excellent standards of administrative support across the teams. The Service Manager and Deputy General Manager will support the post holder in the management of more complex HR issues. The post holder will also lead on management of the patient tracking lists (PTLs) in line with national 18 week RTT guidelines, attend weekly theatre operational meetings with service manager. The post holder will, as part of their role, will need to investigate, resolve and correct data quality issues identified via the RTT.
We are looking for someone with previous experience of leading a team of staff. This person should also have a good standard of education and experience in outpatients or an operational service within the trust. You should be IT literate with experience of using hospital patient administration systems and must also have experience in capacity and demand challenges and waiting list management.
Detailed job description and main responsibilities
*****Please see the attached supporting document which contains more information about the role****
Person specification
Skills
Essential
- Must have proven I.T skillset, to handle various spreadsheets and Microsoft/NHS software.
- Must have proven skillset of leadership, managing or leading teams in fast paced enviroments.
- Must have proven skillset of working on own initiative and looking for improvements
Desirable
- Desirable if they have used NHS software (iClip, PAS, EPIC, Soliton ETC)
Experience
Essential
- Several years experience in a patient/customer facing enviroment
- Working along side people/teams and roles of a variety of professional backgrounds
- Experience in an operational/leadership or project management role
Desirable
- Previous financial management
- Previous experience of working in an NHS or other Healthcare setting
- Previous experience of working with patient wait lists (PTL)
Qualifications and Training
Essential
- Minimum 5 GCSE including Mathematics and English.
Desirable
- Formal, academic, or other managerial qualification or courses.
- Any other further study linked to elements of this job role
- AS/A Level, Diploma, Guilds or Degree level study
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Applying for this NHS job
This advert is for Assistant Service Manager Neurosurgery and Pain with St George's University Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 5 Manager and corporate role. The advertised salary is £38,488 - £46,852 per annum Incl inner london HCAS (20%). The contract type is Permanent. The application deadline is 16 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (31 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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