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Job overview
Ready to Take the Next Step?
An exciting opportunity has arisen within the Clinical Genetics Department for a motivated and capable individual to join our management team as an Assistant Service Manager.
This is an excellent development opportunity for someone who is ready to move into a management role or build on their existing management experience. Working closely with the Service Manager, you will play a key role in supporting the day-to-day running of the service, leading our administrative teams and helping to ensure a high-quality experience for patients and colleagues.
Main duties of the job
As Assistant Service Manager, you will oversee the administration of the Clinical Genetics service, including our Appointments, Cancer Genetics and Rare Diseases teams. You will support the management of patient pathways and the coordination of appointments and clinics across 12 hospital sites, helping to ensure patients receive timely care and that service standards are maintained.
We are looking for someone who is approachable, organised and confident in working with people. You will be able to build positive relationships, support staff through challenges and deal with difficult situations fairly and professionally. You will be comfortable making decisions, taking ownership of issues and working in a fast-paced environment where priorities can change quickly.
Detailed job description and main responsibilities
You will work closely with clinicians, genetic counsellors and colleagues across the wider organisation to ensure the smooth running of the service. Experience of clinical activity coordination, waiting list management or NHS performance standards would be advantageous, but we are equally interested in candidates who demonstrate the right attitude, leadership potential and willingness to learn.
The successful candidate will demonstrate:
- Strong organisational and communication skills.
- The ability to manage competing priorities and remain calm under pressure.
- Confidence in addressing staffing and performance issues fairly and consistently.
- Good judgement and problem-solving skills.
- A positive, proactive and flexible approach.
- Excellent attention to detail.
- A willingness to support colleagues and contribute to team success.
- A commitment to delivering an excellent experience for both patients and staff.
In return, we will provide you with the opportunity to develop your operational management, leadership and service improvement skills within a specialist regional service. Full support will be provided to help you grow in the role and achieve your future career aspirations.
If you are looking for a new challenge, are willing to get involved and are ready to take the next step in your career, we would encourage you to apply.
For further information about the role and its responsibilities, please refer to the Job Description and Person Specification.
We look forward to hearing from you
Person specification
Skills
Essential
- Excellent communication and interpersonal skills, having the capacity to work with clinicians and staff at various levels
- Strong organisational skills
- To be able to remain calm, composed, and professional when working under pressure or handling stressful situations.
- To be able to show diplomacy, empathy and tact when dealing with colleagues, patients and staff.
- Flexibility and the ability to use Initiative.
Desirable
- Willingness and ability to learn and develop new skills and learn new IT technology.
Education
Essential
- Good general education - 5 GCSE’s Grade C and above (or equivalent) including GCSE in Maths and English
- A level English and at least one other A level OR Diploma-level qualification in an administration related field (or equivalent level of experience) OR At least 1-year previous at Band 4 or equivalent.
Desirable
- Degree Educated.
- Other management related training courses.
Knowledge
Essential
- Understanding of the importance of confidentiality and accurate data entry
- Knowledge of waiting list management and RTT guidelines
- Awareness of the NHS access targets and associated policies
Desirable
- Experience of interviewing candidates, managing sickness, leave etc.
Experience
Essential
- Minimum of 3 years of administrative experience.
- Proven experience using MS Office, iClip or other similar databases.
- Knowledge of requirements of confidentiality and the Data Protection Act
Desirable
- Management or supervision experience in an NHS setting
- Good knowledge and experience of managing RTT and clinical pathways
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Applying for this NHS job
This advert is for Assistant Service Manager for Clinical Genetics with St George's University Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 5 Manager and corporate role. The advertised salary is £38,488 - £46,852 Per Annum. The contract type is 12 months (Fixed term/Secondment Contract). The application deadline is 06 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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