Assistant Patient Pathway coordinator

Job overview

The successful candidate will play a key role in coordinating appointments, managing waiting lists, supporting RTT pathway tracking, maintaining accurate patient records and responding to enquiries from patients and clinical teams. Working closely with clinicians, diagnostic departments and multidisciplinary colleagues, you will help ensure patients receive timely, high-quality care and a positive experience throughout their journey.

This role would suit an organised and proactive individual with excellent communication skills, strong attention to detail and the ability to manage competing priorities in a very fast-paced environment. Previous administration or customer service experience, along with strong IT skills, are essential.

Join our dedicated Urology team and help deliver a responsive, patient-centred service that makes a real difference to patient care.

Main duties of the job

• Support the administrative management of Urology outpatient and diagnostic pathways, ensuring patients receive timely and effective care.
• Coordinate appointments, investigations and follow-up bookings across a range of Urology services.
• Manage referrals, waiting lists and patient pathway activity in line with Trust policies and RTT requirements.
• Use Trust systems to maintain accurate patient records and support pathway tracking and validation.
• Act as a key point of contact for patients, carers, clinicians and multidisciplinary teams, providing a professional and patient-focused service.
• Prepare clinic documentation, process correspondence and support the smooth running of Urology clinics.
• Identify and escalate pathway delays, missing information and potential RTT breaches to support effective patient care.
• Liaise with diagnostic departments, theatres and external organisations to facilitate patient journeys and treatment planning.
• Support service performance through accurate data entry, validation and information management.
• Work collaboratively within the POD 7 Urology team to deliver a high-quality, compassionate service to patients.

Detailed job description and main responsibilities

Please see the attached supporting document (Job Description) which contains more information about the role

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.