Job overview
Band 3 Assistant Patient Pathway Coordinator (CAT Team 2 - Ophthalmology - PCEU Windsor)
PLEASE NOTE: This post is based at Prince Charles Eye Unit, King Edward VII Hospital, St Leonards Road, Windsor, SL4 3DP - and attracts a Fringe payment of 5% of gross basic salary.
An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator (APPC) to join our Clinical Administration Team in the Ophthalmology Department at Prince Charles Eye Unit in Windsor.
We are looking for a candidate who can provide support to clinical and non-clinical staff.
You will be a point of contact for administrative issues relating to patients' pathway of care, working as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
The Ophthalmology team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.
This is an exciting time to join the Ophthalmology Department as we move towards more digital ways of working, including virtual clinics and assessment.
We are also able to offer flexibility in working from the Prince Charles Eye Unit, Windsor as well as working from home on rotation.
Detailed job description and main responsibilities
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Please refer to the attached Job Description & Person Specification for further details of the job role.
Person specification
Experience
Essential
- Experience of using of IT systems and patient data systems
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
Education/Qualifications
Essential
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent
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Applying for this NHS job
This advert is for Assistant Patient Pathway Coordinator (Ophthalmology - PCEU Windsor) with Royal Berkshire NHS Foundation Trust in Prince Charles Eye Unit, King Edward VII Hospital, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 (plus 5% Fringe) per annum. The contract type is Permanent: (based at Prince Charles Eye Unit, Windsor). The application deadline is 13 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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