Assistant General manager- Private Patient team

Job overview

This is an exciting opportunity to lead the development and growth of Private Patient services at St George’s University Hospitals NHS Foundation Trust.

Following approval of a new Private Patients team structure, we are seeking an experienced and commercially minded Assistant General Manager to provide senior operational and strategic leadership for the service.

The successful candidate will develop and deliver a sustainable Private Patients growth plan, working closely with consultants, clinical divisions, Finance and corporate teams. They will help convert identified opportunities into viable services while strengthening the processes needed to identify activity, agree prices, secure authorisation, raise invoices promptly and recover income.

This post is dedicated solely to Private Patients and does not include responsibility for the Overseas Visitors service

Main duties of the job

The postholder will

• Lead the development and delivery of the Trust’s Private Patients strategy and multi-year growth plan.
• Validate and prioritise service development opportunities, considering demand, clinical capacity, pricing, direct costs, workforce requirements and financial contribution.
• Work with clinical teams to develop commercially viable private patient pathways and prepare robust business cases and investment proposals.
• Lead senior relationships and negotiations with private medical insurers and other commercial partners.
• Develop evidence-based pricing and tariff proposals with Finance and clinical services.
• Establish strong relationships with consultants and support the development of appropriate private practice at the Trust.
• Provide oversight of Private Patients activity, income, contribution, invoicing, debt and delivery against agreed targets.
• Strengthen end-to-end processes covering enquiries, authorisation, booking, treatment, coding, invoicing and income recovery.
• Provide visible and inclusive leadership to the Private Patients team.
• Line manage the Band 7 Private Patients Service Manager, who will lead the day-to-day operation of the service.
• Ensure private activity is delivered safely and transparently without adversely affecting NHS access, capacity, quality or patient care.

Detailed job description and main responsibilities

About You:

We are looking for an experienced senior manager who can combine strong operational leadership with commercial judgement and the ability to build effective relationships across a complex organisation.

You will be able to demonstrate:

• Significant senior management experience in a complex healthcare, public service or commercial environment.
• Experience of leading service improvement, transformation or business development.
• Strong commercial and financial awareness, including an understanding of income, costs, contribution, risk and return on investment.
• Experience of preparing business cases, options appraisals or investment proposals.
• Strong analytical skills and experience of using financial and operational information to support decisions.
• Excellent communication, influencing and negotiation skills.
• The ability to establish credibility with consultants, senior clinical leaders, Finance colleagues and external commercial partners.
• Experience of leading and developing teams through change.

Experience of Private Patients, independent healthcare, insurer contracting, healthcare pricing or income recovery would be advantageous, but is not essential. Candidates from a strong NHS operational or commercial background are also encouraged to apply.

Additional Information:

The appointment ill initially be made on a fixed-term basis. Continuation beyond the agreed term will be subject to organisational approval and evidence of service delivery, sustainable growth and financial performance.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.