Job overview
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
Appointment Scheduler
An exciting opportunity has arisen for an appointment scheduler to join the Imaging Directorate, providing a comprehensive, efficient and effective service for the Appointment Scheduling Team. The post will include the scheduling of appointments ensuring that local and national waiting time targets are achieved and to deal with any enquiries, over the phone or face to face, in a courteous and professional manner.
Main duties of the job
The main duties of the role involve scheduling appointments, communicating to patients and monitoring the waiting list.
Communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users.
The post will involve contacting patients and scheduling appointments, dealing any enquiries over the phone or face to face, in a courteous and professional manner.
You will have excellent communication skills, a caring positive attitude. Reliability and flexibility are essential to the role.
This post offers an excellent opportunity for individuals wishing to gain experience in the hospital helping patients.
The successful candidate must be able to demonstrate excellent communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users. This will also include occasional weekend working.
Detailed job description and main responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Aptitudes
Essential
- Ability to work under pressure and tight deadlines and to protocol
- Excellent interpersonal skills and telephone manner
- Ability to divert from one set of tasks to another
Experience
Essential
- Computerised systems with the ability to use the Microsoft package
- Handling confidential/sensitive information
- Minimum of one year’s experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis.
- Minimum of one year’s experience of working in the NHS or other complex organisations
Desirable
- Experience of working in an appointment booking environment
- Experience in dealing with waiting lists and targets
- Experience of working in the NHS
Qualifications
Essential
- Minimum of 2 GCSEs / O levels (bands A – C) Maths & English or equivelant experience
- IT skills
Desirable
- NVQ Level 3 in admin / clerical / customer service related area
- ECDL / other IT qualification
- Experience in using CRIS
Skills and Knowledge
Essential
- Excellent standard of literacy and numeracy
- Excellent communication skills
- Ability to work to defined protocols and seek advice where appropriate
Desirable
- Data Inputting
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Administrative and IT roles in Stoke on Trent
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Appointment Scheduler with University Hospitals of North Midlands NHS Trust in Royal Stoke. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum, pro rata. The contract type is Fixed term: 5 months (End Date of FTC 31.12.2026). The application deadline is 31 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.