Advanced Neurodevelopmental Practitioner Administrator - 6 Months

Job overview

Advanced Neurodevelopmental Practitioner Administrator

Band 3 - £30,630 - £32,346 Inc HCAS per annum pro rata

Fixed Term - 6 months

Part time - 22.5 hours per week

This role is responsible for providing administrative support to the Advanced Neurodevelopmental Practitioners (Advanced ND Practitioners) and Specialist Registrars (SPRs), to ensure smooth running of the services and continuing high standards of patient care. The role involves managing correspondence, maintaining accurate records and databases, handling enquiries, processing documentation, and supporting the wider team with a variety of administrative tasks.

The post holder will also provide administrative support and cover as required for the Prescriptions, EHCP, CCDS Administrators and Medical Secretaries, assisting with workload management, maintaining accurate records, processing documentation and ensuring continuity of service across the team.

Main duties of the job

Admin and Clerical

• Provide a full range of clerical and general office administration to the Advanced ND Practitioners and SPRs including: - Preparing pre-drafted letters and reports for distribution to parents, GPs and schools - Proof reading letters/ reports - Uploading documents - Maintaining accurate records, including electronic patient records - Responding to enquiries from service users, healthcare professionals and other stakeholders; signposting and escalating where appropriate
• Utilise an effective follow-up system for test results and return of questionnaires etc.
• Work within Standard Operating Procedures and processes for administrative systems whilst identifying process improvements with a view to improving efficiency and effectiveness of service delivery.
• Log information/ data on electronic patient records and other systems, accurately and in a timely fashion.

Detailed job description and main responsibilities

Communication and Relationships

• Take calls and respond to emails, ensuring all communications and interactions are timely, appropriate and in line with Information Governance guidelines.
• Act as initial point of contact for feedback from parents/carers/other professions, escalating as required
• Process incoming mail - written and electronic - uploading to/ updating records and notifying relevant clinicians accordingly
• Manage allocated mailboxes, answering queries where possible and signposting or escalating as appropriate.
• Actively contribute to meetings with clinicians and the wider team e.g. to discuss service delivery.

Clinics

• Ensure smooth running of relevant clinics, dealing with urgent and unexpected issues appropriately.
• Work with CCC and other colleagues to ensure clinic appointments are arranged, communicated and fully utilised, including notification of cancellations.
• Schedule Advanced ND Practitioners clinics in line with their job plans, including identification of room availability and liaison with the appropriate team to build and book.

Other

• Support the wider medical admin team when requested e.g. providing cross cover during periods of short staffing.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.