Admissions Waiting List Co-ordinator

Job overview

The post holder will be responsible for the organisation and booking of patients to have surgery in theatres and their pre-operative assessment appointments.

The main aim is fill and maintain full theatre lists on our IT systems, liaise with patients offering reasonable notice for their surgery, booking in priority, ensuring we book our patients in chronological order.

To do this they will work with surgeons, preassessment staff, theatre and the ward staff to ensure patients are fit and ready for their surgery and communicate with parties to organise equipment, translators and other key members of staff.

40% of the time is on our telephony system either answering patient, GP or other department queries or phoning out to book patients.

Referral to treatment target will be understood and following the Access Policy will be essential.

Main duties of the job

• Organisation of theatre lists in accordance with the availability of medical staff, to ensure effective utilisation and management of theatre capacity
• Undertake telephone calls/queries and booking of appointments as necessary.
• To be responsible for entering and updating accurate information on the Careflow and Bluespier systems, in a timely way.
• To maintain and manage Elective Waiting Lists to support effective patient management, within targets.
• To communicate effectively, accurately applying discretion and tact where necessary, with written, over the telephone, e-mail and face to face contact with patients, visitors, other trusts and external agencies.
• To adopt and ensure compliance with all relevant policies
• To promote and support changes to working practices, to improve service delivery
• To maintain and promote the health and safety of self, patients and members of staff.
• To attend any relevant meetings, as directed by your line-manager
• To undertake any other suitable task as agreed with the line-manager.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.