Admin/Receptionist Support (Band 2)

Job overview

Would you like to be part of a team that works well together, always there to help each other?

If you answered yes, Airedale NHS Foundation Trust would love to hear from you.

An excellent opportunity has arisen to join the vibrant, warm and friendly Admin team within the Emergency Department. Shifts are rostered three months in advance to allow our team to plan ahead.

This is a challenging role and successful candidates will need to be enthusiastic, motivated and have a flexible approach. Excellent interpersonal and communication skills.

Please see the job description and the person specification for further details.

**Previous applicants need not apply**

Part Time or Full Time hours considered

Shifts will be rostered 12 weeks in advance to cover the following hours: 07:30-15:30, 12:00-20:00 and 22:00-06:00

Main duties of the job

• Arrange referrals, appointments and outcomes into relevant clinics following patient attendances as necessary using the electronic patient record system
• Discharge patient records, ensuring all coding is complete and accurate ensuring clinical pathways are followed as per Trust policy.
• Carry out daily maintenance of ED medical notes ensuring all records can be accounted for which may include retrieval of copies from ward admissions.
• Liaise with nursing staff, consultants, secretarial and other disciplines regarding issues relating to clinics.
• Arrange transport as required for patients returning home or attending follow up clinic.
• Scanning and indexing of patient records, including alert notifications, in line with departmental procedures. Undertake regular maintenance of scanner.
• Cover reception duties as required which includes registering patients coming into ED ensuring all relevant patient information is taken and recorded accurately
• Escalate any concerns over patients to the relevant clinical staff
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations.
• Deal with face-to-face enquiries from patients and clinical staff within the department
• Provide cross-cover for AAU Reception as required

Detailed job description and main responsibilities

For further information and full details of the role please see attached job description and person specification.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.