Administrator

Job summary

This post is available to LWSW employees only. Please do not share these details outside of the organisation.

Permanent - 30 hours per week

We are seeking an enthusiastic, organised and experienced administrator with excellent communication and interpersonal skills to support the delivery of the statutory child death review process across Devon and Cornwall.

The successful candidate will provide high-quality administrative support to both the Child Death Overview Panel (CDOP) and Joint Agency Response (JAR) functions, ensuring the smooth and effective operation of the service. You will be responsible for managing and prioritising your own workload, working closely with the Service Support Manager to support key service objectives and statutory responsibilities.

This role offers the opportunity to be part of a service that makes a genuine difference. The Child Death Response & Review Team works with health, social care, police and other partner agencies to understand the circumstances surrounding child deaths, identify learning, and promote improvements that may help prevent future deaths. By providing high-quality administrative support to this process, you will play an important role in ensuring that the voices, experiences and circumstances of children and families contribute to meaningful change and improved outcomes across Devon and Cornwall.

Main duties of the job

The role requires the handling, processing and management of sensitive and confidential information from a wide range of partner agencies. It is essential that the postholder maintains the highest standards of accuracy, professionalism and confidentiality at all times.

As part of this role, you will be required to assist with the coordination of the child death review process, ensuring information is collected, managed and shared appropriately and within agreed timescales.

Some documentation may contain distressing, traumatic or emotionally challenging content. The successful candidate will be able to work objectively and professionally with such information while recognising the importance of personal wellbeing and accessing support when required.

There may also be occasional contact with bereaved families, requiring a compassionate, sensitive and professional approach.

"please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility"

All Livewell Southwest staff are expected to able and willing to work across a 7 day service.

Job Share(s) Considered

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Details

• Date posted: 02 September 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year pa, pro-rata
• Contract: Permanent
• Working pattern: Part-time, Job share, Flexible working
• Reference number: B9832-2026-AC-1985
• Job locations: 200 Mount Gould Road, Mount Gould, Plymouth, Devon, PL4 7PY, United Kingdom

Job responsibilities

JOB PURPOSE

To provide a high-quality administrative service to the Child Death Overview Panel (CDOP) and Joint Agency Response (JAR) teams, supporting the effective delivery of the statutory child death review process. The post holder will provide comprehensive administrative support to clinical staff and team managers and contribute to the smooth and efficient running of this highly specialised service within Livewell Southwest.

SCOPE AND RANGE

The post holder will be responsible for providing a comprehensive and efficient administrative service to support the delivery of the Child Death Response & Review Service. This includes acting as a first point of contact for service users, and professionals, responding to telephone, email and enquiries in a professional and timely manner, and signposting or escalating queries as appropriate.

The Administrator will support the day-to-day running of the service by undertaking a range of administrative duties, including booking appointments, maintaining accurate records, inputting data, and ensuring all information is handled in accordance with confidentiality and data protection requirements.

The role will involve organising and supporting meetings, including the preparation of agendas, minute taking and distribution of documentation, as well as maintaining effective communication systems within the team.

The post holder will provide day to day supervision of administrative staff, supporting workload management, and contributing to staff development and a positive team environment.

In addition, the role includes maintaining filing systems and databases, supporting data collection and reporting requirements, and ensuring general office duties such as post handling, ordering supplies and document management are completed efficiently. The post holder will be expected to use initiative, prioritise workloads effectively, and contribute to service improvement.

MAIN DUTIES/RESPONSIBILITIES

To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships.

To be responsible for providing daily administrative support in the allocated service area ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties.

Typing of confidential reports and letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs.

Working proactively to support team. Ability to work on own and proactively as part of a team.

To provide the day-to-day supervision and line management of junior staff where appropriate.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.

Responsibility for People Management

Provide the day to day supervision and line management of junior staff where appropriate, including performance management, absence management and appraisal.

Demonstrate own activities to new or less experienced employees.

Responsibility for financial and/or physical resources

To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager

To support the line manager with banking and remittance service, including petty cash.

Monitor stock e.g. stationery and order supplies and equipment as required within the business area.

Undertake surveys or audits as directed

Responsibility for administration

Acting as the first point of enquiry and sign posting individual to relevant information and service.

Promote the image of the department, checking that notices and leaflets are up to date & well presented.

Support the management team to ensure that internal and external communication systems are in place

Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately, supporting junior staff where necessary.

Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager.

Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required.

To produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed.

Maintain accurate and timely electronic and hard copy information e.g. training logs using organisational systems as directed, ensuring ease of access/retrieval as appropriate, and in line with policies.

Supporting operational staff to access management information; electronic and hard copy.

Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager.

Collect, collate and prepare information for service area users with support of line manager.

Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems.

Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.

Be proactive and contribute ideas for improvement in the way the service is delivered.

Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.

Ensure that all office support services e.g. post, fax, filing, photocopying, are delivered in a timely manner.

Responsibility for people who use our services

Acting as the first point of enquiry and sign posting individuals to relevant information/service.

The postholder will have contact with families of deceased children from time to time.

Responsibility for implementation of policy and/or service developments

The post holder will provide administrative support to the development and implementation of policy and/or services

Other Responsibilities

The post holder will provide administrative support by updating and maintaining information databases and case management systems within the service.

From time to time there may be a requirement for research-based activities

COMMUNICATIONS AND RELATIONSHIPS

Liaising with links across the southwest peninsula including:

Service Users

Both clinical and non clinical staff

General Practice

Members of the public

All stakeholders

Child Death Review Partners

Other appropriate bodies as needed

PHYSICAL DEMANDS OF THE JOB

Physical Effort

Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes.

May have to occasionally move presentation equipment and office supplies or clinic consumables.

Mental Effort

Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy.

The work is usually predictable but there may be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.

Emotional Effort

The role requires the review, collation and management of information from multiple agencies, some of which may contain graphic, traumatic or emotionally challenging content. The postholder must be able to work professionally and objectively with such material whilst maintaining confidentiality and recognising the importance of personal wellbeing and accessing appropriate support when required. The postholder will have contact with families of deceased children from time to time.

The postholder will be regularly exposed to highly sensitive, distressing and emotive information relating to child deaths, serious incidents, safeguarding concerns and family circumstances.

Physical Skills

General administrative skills.

Working Conditions

Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from service users.

Will use VDU for high proportion of time.

The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).