Administrator

Job overview

Berkshire Healthcare have an exciting opportunity for an Administrator to join the Musculoskeletal Physiotherapy Outpatient team based at West Berkshire Community Hospital on a one year Fixed Term Contract (Secondments can be considered). Part time: 30 Hours

If you thrive on variety and the opportunity to work with multiple people, this is a role you should consider as you may need to travel to other sites when the need arises; you will receive generous mileage allowance to facilitate this element of the role. You will be joining a friendly and supportive team, who are pro-active in ensuring a high standard of service within MSK Physio across Berkshire.

We are looking for candidates with excellent customer service and communication skills, a flexible approach, and who are competent at multi-tasking. Good IT skills are essential, and you must be able to demonstrate the ability to work on your own as well as working in collaboration with others.

You will be responsible for the management of patient referrals and appointments utilising phone and email communication whilst creating an efficient and compassionate environment for our patients.

Main duties of the job

• Act as primary point of contact for MSK patients and visitors attending the department
• Take responsibility for digital referral management and patient bookings.
• Variety of specific admin tasks including management of phonelines and email, with patient focus at the forefront of our role.
• Liaising with other departments and services to support and assist patients as needed, such as interpreting services.
• Collecting data and statistics to assist management in guiding the service direction.
• Working flexibly in response to the needs of the patients, service and Physiotherapists.
• Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.

Detailed job description and main responsibilities

The 3/4 “must haves” for you to be considered for this role:

• Excellent written and oral communication skills.
• Good computer skills across Microsoft and database software.
• Ability to organise and prioritise workload.
• An approachable and helpful persona with the ability to empathise.

For further information about the role, please see attached job description and person specification.

Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Joanne Chesney on 0118 904 1777 or email: Joanne.Chesney@berkshire.nhs.uk who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.