Administrator

Job overview

Are you ready to play a vital role in transforming healthcare delivery? We’re seeking a proactive and detail-driven MSK Health Administrator to support our Musculoskeletal Rehab (MSK) team. This is your chance to step into a dynamic environment where your coordination skills, initiative, & commitment to service excellence will help improve the lives of patients every day.

We are looking for a reliable, enthusiastic, and organised individual who takes pride in delivering excellent administrative support. You will have a keen eye for detail, strong interpersonal skills, and a proactive approach to problem-solving.

If you are passionate about helping others, have strong communication skills, and are looking to develop your career within the NHS, we would love to hear from you.

This role is based at Worthing Hospital with travel to Southlands Hospital and Littlehampton Health Centre as required to cover admin annual leave and admin sickness.

Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. You should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK

Main duties of the job

• a) Ensure accurate data input using patient administration systems such as SystmOne. b) Provide high-quality reception duties, greeting and booking in patients attending MSK and Pelvic Health clinics. c) Work closely with the MSK team to ensure all documentation and correspondence are processed accurately and promptly. d) Monitor and action incoming referrals and triage outcomes, escalating issues when necessary. e) Support service audits, data collection, and performance reporting as required. f) Uphold NHS values, promoting dignity, respect, and compassionate care in all interactions.

Detailed job description and main responsibilities

a. Book, amend and cancel patient appointments using the computer-based booking system (SystmOne) and the telephone call handling system (Cisco Jabber).

b. Arrange cover for clinics within the constraints notified by the Admin Lead.

c. Conversion of appointment slots under the direction of the Admin Lead.

d. Monitor waiting lists and book patients in according to longest wait.

e. Contribute to reducing the number of long waiters the service has.

f. Maintaining stock levels and ordering stock across all services, clinical and non-clinical.

g. To help cover other admin sites when there is the need.

h. Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.

i. Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.

j. Take responsibility for liaising with professional colleagues to avoid unnecessary delays in the referral process.

k. Communicate clearly and effectively with other professionals, outside agencies and patients.

l. Ensure patient information remains confidential and that patient records are secure to assure confidentiality.

m. Use the telephone or written media to make or amend patient appointments and deal with enquiries from patients or staff.

n. To carry out other duties which fall within the remit of this post as required by the Lead Administrator.

• . To contribute to the development of the admin service.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.