Job overview
We are seeking to recruit a highly motivated and experienced Band 4 Administrator, working 37.5 hrs across Monday-Friday 9am-5pm, as a member of the Crisis Resolution and Home Treatment Administration Team, to assist in providing a high level of confidential administrative and minute taking support to the Business & Performance Manager and Service Manager in the implementation, delivery and co-ordination of the locally deployed CRHTT services, service specification and Trust objectives. The post holder will also assist the Business & Performance Lead with collating data for information and performance requirements.
You will be joining a very dedicated administrative team. This senior role is invaluable for the smooth running and efficiency of the overall service. You will need to be highly organised and able to work well under pressure. Although this is a very demanding role you will be working with a very dedicated and forward-thinking team and you will be able to play a key role in the ongoing provision and development of service.
Main duties of the job
- You will need to work flexibly in response to service need across multiple sites
- Support colleagues in the delivery of compassionate, safe, and structured care
- Develop the team to provide timely support to the clinical team.
Detailed job description and main responsibilities
The “must haves” for this role:
- Ability to use own initiative and apply a practical problem-solving approach
- Demonstrate confidential and effective written and verbal communication skill
- Demonstrate an enthusiastic and flexible approach
- Have excellent attention to detail
For further information about the role, please see attached job description and person specification.
Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Person specification
Previous Experience
Essential
- Previous experience in the use and collection of performance and activity data
Desirable
- Previous experience of working within Mental Health Urgent Care environment
- Proven previous experience of working in a performance and information capacity
Additional Requirements
Essential
- Ability to adapt to unpredictable work pattern, in a busy environment with constant interruptions
- Proactive and flexible approach to workload
- Must be able to work on a flexible basis to meet the needs of the Service
- Full drivers’ licence and access to a vehicle for business purpose
Desirable
- Ability to engage and influence team members, with strong negotiation skills
Knowledge, skills and abilities
Essential
- Extensive knowledge of office and business administration procedures
- High level in administration duties with experience
- Exceptional editing, grammar, writing and software skills
- Excellent oral and written communication skills, and the ability to compose correspondence appropriate to a wide ranging audience
- Demonstrate ability to work independently and in a team environment
- Ability to maintain strong working relationships with other staff in offices of interest
- Knowledge of workplace Health and Safety legislation
- Highly developed organisational skills with attention to detail
- Numerical skills
- Ability to manage diaries and arrange meetings
- Ability to take concise/accurate minutes with actions
Desirable
- Able to identify issues and priorities and deliver targets within the timescale
- Problem solving and analytical skills
- Ability to support in report writing
Continuous Professional Development
Essential
- Evidence of commitment to ongoing continuous professional development
Education, qualifications or training
Essential
- A high standard of education including GCSE’s in English Language and Mathematics, Statistics or equivalent qualification
- Advanced IT skills
Desirable
- Educated to degree standard or post graduate diploma/or equivalent experience and knowledge pertinent to the post
- Qualification in an information related subject to Advanced level or equivalent.
- Previous experience of a range of business procedures or completion of recognised business qualification or a graduate
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Applying for this NHS job
This advert is for Administrator with Berkshire Healthcare NHS Foundation Trust in West Crisis Resolution HTT. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 27 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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