Administrator - Therapies Outpatients Services

Job overview

An exciting opportunity has arisen for a highly motivated and forward thinking Administrator within our Integrated Therapies administrative team. You will be working within our Dietetics team. You will be required to work on your own initiative to ensure the smooth running of the administrative functions of the Department.

You will have good communication skills, ability to work well in a team and excellent attention to detail and accuracy. You must have an excellent telephone manner, as you will be speaking to patients and their families on a daily basis. You will also need to be able to plan and prioritise effectively, work within defined deadlines and have the ability to work flexibly to meet the demands of the service.

Proposed interview date: 21st September 2026

Main duties of the job

Acting as the first point of contact for patients, carers, clinicians and external agencies, responding to telephone, email and face-to-face enquiries in a professional and compassionate manner.

Managing patient appointments using Epic, including booking, cancelling, rescheduling and maintaining clinic utilisation.

Coordinating patient pathways from referral through to discharge, ensuring actions are completed accurately and within agreed timescales. · Monitoring referrals, work queues and electronic tasks, escalating issues where appropriate.

Supporting clinicians with the maintenance of electronic patient records and administrative aspects of patient care.

Producing correspondence, clinic letters, reports and other documentation using Microsoft Office and Trust systems

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.