
Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
6 listedRequirements the employer expects applicants to meet.
- Experience
Experience of using Microsoft Office Packages including Word and Excel
- Qualifications
NVQ 2 in Customer Service or equivalent knowledge and skills
- Qualifications
Evidence of Exceptional IT skills
- Qualifications
Evidence of good literacy skills
- Skills and Ability
Excellent interpersonal and team working skills
- Skills and Ability
Exposure to distressing or challenging behaviour when dealing with the general public on the telephone
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Previous experience in a customer facing role
- Qualifications
A good Standard of general education to include 5 GCSES Grade C/Grade 4 or above (must include English and Maths)
- Skills and Ability
Evidence of customer facing experience and team working
Job overview
An exciting opportunity has arisen to join a dynamic and forward thinking Discharge and Transfer Team. We are looking for an enthusiastic and motivated team player with excellent communication, administrative and organisational skills.
You will require strong communication skills as you will be working as part of a larger multi-disciplinary team. You will be required to demonstrate sensitivity and discretion.
This post is for 37.5 hours per week. This will be based at Queen's Hospital Burton.
Main duties of the job
- To use patient administration system and other Trust applications required to support the patient’s pathway.
- Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently.
- Responsible for completion of general administration tasks, including filing, photocopying, scanning, fault reporting, data inputting and maintaining spreadsheets.
- Administration support for the senior team may be required.
- Order and maintain team supplies as necessary and in accordance with Trust policies
Closing date of applications: 14th September 2026
Date of interview: 28th September 2026
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers
Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Administrator Support with University Hospitals of Derby and Burton NHS Foundation Trust in Burton-on-trent, England. It is listed as a Band 2 Administrator role. The advertised salary is £25,272 pa. The contract type is Permanent. The application deadline is 14 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (07 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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