Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
5 listedRequirements the employer expects applicants to meet.
- Other
Flexible approach to needs of the service
- Experience
Experience of working in an administrative / office environment
- Experience
Familiar and competent with Microsoft IT packages, especially Word, Excel and Powerpoint
- Experience
Familiar and confident using email and searching the internet
- Qualifications and Knowledge
Level 3 qualification (e.g. A levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge
Desirable
3 listedAdditional qualities the employer would prefer.
- Other
Welsh Speaker (Level 1)
- Experience
Experience of working in a multidisciplinary team
- Qualifications and Knowledge
Knowledge of Medical/Healthcare Terminology
Job overview
We are pleased to offer the opportunity for an Administrative Officer to join our Same Day Urgent Care and Community Outreach services.
This is a varied, patient-facing role at the heart of a busy multidisciplinary service. You will often be the first point of contact for patients, relatives and professionals and will play an important part in ensuring people feel welcomed, reassured and supported from the moment they access our service.
Working alongside our clinical and administrative teams, you will help coordinate the smooth flow of patients through Same Day Urgent Care and support the delivery of our wider community services.
We are looking for an organised, approachable and compassionate individual with excellent communication skills, the ability to prioritise workload and to self motivate.
You will join a supportive and developing team delivering innovative urgent and community care closer to home, where high-quality administration is recognised as an essential part of excellent patient care.
Main duties of the job
The post holder will provide administrative and patient-facing support to the Same Day Urgent Care and Community Outreach services.
You will welcome patients to the department, register and admit them accurately onto relevant clinical and administrative systems and maintain patient tracking information. You will ensure the clinical team is aware of patient arrivals and help patients remain comfortable and informed while waiting, escalating any concerns regarding their wellbeing promptly to an appropriate clinician.
You will act as a first point of contact for telephone, email and face-to-face enquiries from patients, relatives, healthcare professionals and partner services, ensuring information is communicated accurately and promptly.
The role also includes processing referrals, maintaining patient records, filing and scanning documentation, monitoring shared communication systems and providing general administrative support to the multidisciplinary team.
You will need to prioritise effectively, maintain confidentiality and respond flexibly to the changing demands of a busy clinical service.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 22/09/2026
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Administrative Officer with Hywel Dda University Health Board in Cardigan, Wales. It is listed as a Band 3 Administrator role. The advertised salary is £26,813 - £27,890 per annum (pro rata if part time). The contract type is Permanent. The application deadline is 08 Sep 2026.
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