Administrative Manager

Job overview

We are seeking an organised, proactive, and highly motivated Band 5 Administrative Manager to support the operational and administrative delivery of our Community Response Services. This is a varied and rewarding role supporting multidisciplinary teams across:

• Hospital Occupational Therapy (OT)
• Discharge Nursing Services
• Single Point of Access (SPA)
• Community Nurse Practitioners
• Community Therapy

The successful candidate will play a key role in ensuring efficient service coordination, effective administration systems, and high-quality support to clinical and operational teams. You will help drive service performance, manage administrative processes, and contribute to improving patient flow and community-based care.

Main duties of the job

• Provide day-to-day management and supervision of administrative staff across Community Response Services (CRS).
• Coordinate and oversee administrative processes to support safe and effective patient care pathways.
• Support operational service delivery across CRS.
• Monitor staffing rotas, annual leave, sickness absence, and workforce administration.
• Ensure accurate data entry, reporting, and maintenance of patient records and service activity.
• Produce performance reports, audits, and service information for managers and senior leadership teams.
• Act as a key point of contact for internal and external stakeholders, including acute hospitals, community teams, and partner agencies.
• Support service improvement initiatives and contribute to achieving key performance indicators (KPIs).
• Maintain confidentiality and compliance with NHS policies, information governance, and data protection requirements.
• Assist with meeting coordination, minute taking, and action tracking where required.
• Support recruitment, onboarding, induction, and training processes for administrative staff.

Detailed job description and main responsibilities

• Manage and coordinate administrative services across Community Response teams, including Hospital OT, Discharge Nursing, Single Point of Access (SPA), and Nurse Practitioners.
• Supervise and support administrative staff, ensuring effective day-to-day service delivery.
• Oversee patient administration processes, data management, reporting, and record keeping.
• Support operational performance, staffing coordination, and service improvement initiatives.
• Act as a key liaison between clinical teams, hospitals, community services, and external partners.
• Ensure compliance with NHS policies, information governance, and confidentiality standards.
• Provide high-quality administrative and organisational support to managers and multidisciplinary teams