Administrative Clerk (Oncology Unit)

Job overview

**PLEASE NOTE: This Band 3 role is not eligible for current, or future visa sponsorship**

Administrative Clerk (Oncology Unit)

• hours per week

Permanent

Salary: £25,760 - £27,476 per annum

Closing Date: Friday 18th September 2026

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community – get in touch to find out more

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Main duties of the job

• To provide an efficient and professional administrative service to the Oncology Unit, undertaking a reception service for the area and the booking in of patients, ensuring that Patient Administration Systems are kept up to date.
• To welcome patients and members of the public entering the unit and ensure any queries that arise are dealt with or passed onto relevant staff.
• To maintain and coordinate the clinic appointments for the unit liaising with relevant consultants and the ward manager.

Detailed job description and main responsibilities

• To welcome patients and members of the public entering the unit, direct them to the appropriate area and check, and update their details including ethnicity on the Lorenzo and Mosaiq systems according to the Data Quality Standards and the Patient Access Policy. and ensure any queries that arise are dealt with or passed onto relevant staff.
• To handle all telephone calls relating to the Oncology Unit appointment and booking system, ensuring all enquiries are dealt with in a polite, pleasant, and professional manner, and escalated to relevant staff where required.
• Book and coordinate all patient’s follow up appointment(s) in line with relevant timescales, to enable them to attend the clinic, including liaising with relevant staff, including consultants to ensure that clinics are not overbooked and that patients are reviewed timely in line with their treatment.
• Contact patients for short notice appointments maximising clinic utilisation.
• To outcome all patient attendances, ensuring that all patients have either been reappointed, discharged, DNA’d or added to the waiting list in accordance with agreed procedure.
• To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.