Job overview
Are you organised, reliable, and passionate about supporting a team that makes a genuine difference? We are looking for a flexible Administrative Assistant (Band 2) to join our busy department.
In this varied role, you will be the welcoming face and helpful voice of our service. Working alongside a supportive team, you’ll interact directly with patients, carers, visitors, and internal colleagues. Whether you are managing front-desk reception, entering data, or helping keep our daily operations running smoothly, your work will directly support high-quality care delivery.
If you bring a warm, professional manner and great attention to detail, we would love to welcome you to our team.
Main duties of the job
Front-Line Contact & Patient Support
- Provide a warm, professional welcome to patients, carers, and visitors—both at reception and over the phone/switchboard for scheduled and unscheduled visits.
- Respond to internal and external queries from staff, patients, and other departments, signposting people to the appropriate individual or service.
- Initiate routine communications with service users (e.g., appointment reminders or updates) via phone and electronic communication systems in line with Trust policies.
- Assist in collating patient and service user feedback to help us continuously evaluate and improve our services.
Administrative & Secretarial Support
- Support one or more teams by carrying out volume typing, primarily working from digital dictation.
- Input key data into systems promptly and accurately to maintain up-to-date records.
- Assist with essential routine tasks including copying, filing, and managing general paperwork.
Detailed job description and main responsibilities
Finance & Operational Admin
- Monitor team stock levels, place supply orders, and process, check, and code incoming invoices.
- Organize and prioritize your daily workload independently to adapt to shifting team priorities.
Please refer to the attached job description for the full details on the responsibilities and person specification
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Essential
- Administration experience
- Transferable customer care and reception skills
Knowledge and Skills
Essential
- Experience of using Microsoft Office
- Team Player
- Ability to calm/diffuse anxious service users waiting to see a clinician or visitor and judge when to call back for back up for assistance.
Desirable
- NHS experience
Training, Qualifications and Registration
Essential
- Maths and English GCSE C Grade or grade 4 or equivalent
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Applying for this NHS job
This advert is for Administrative Assistant with Kent and Medway NHS and Social Care Partnership Trust in Medway Young Persons Wellbeing Service, 1 The Courtyard. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 27 Aug 2026.
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