Job requirements
Essential
16 listedRequirements the employer expects applicants to meet.
- Other
Ability to work and problem solve under pressure whilst achieving targets
- Other
Willingness to work under direction but also a self-starter
- Other
Demonstrate a commitment to achieving high quality standards of work
- Other
Flexible to the needs of the service, energetic and determined
- Other
Accurate/Methodical in all aspects of work
- Skills
Good communication skills
- Skills
Polite and professional telephone manner
- Skills
Ability to perform well under pressure
- Skills
Ability to prioritise workload and achieve targets within given deadlines
- Skills
Ability to establish good working relationships with managers, clinicians, clerical staff at all levels
- Skills
Ability to work flexibly either as part of a team or using ones own initiative
- Experience
Previous clerical experience or similar
- Qualifications
Good General Education
- Qualifications
Understanding of a range of routine work procedures, which would require a combination of on-the-job training and a period of induction
- Qualifications
Computer Literate
- Qualifications
Standard keyboard skills
Desirable
3 listedAdditional qualities the employer would prefer.
- Skills
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
- Experience
Previous Medical Records experience or knowledge of the hospitals patient administration system (PAS)
- Qualifications
Proficient in software packages, including Word, Excel
Job overview
The posts sits within the Divison of Surgery and will initially be allocated to the Ophthalmology Division. The post holder will later be allocated on a needs basis to support other directorates within the Division, according to operational priorities and service requirements.
We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
This role will be based at Specsavers, Newport but will be required to cover pan Gwent area.
Main duties of the job
To provide an essential telephone support service relating to patient services, involving handling calls for Ophthalmology service for the Retina service and also requested to cover reception. To provide quality clerical support, ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with Health Board Policies and Procedures and all documentation is updated in line with service requirements and standards. To answer telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained. To provide reception cover for Ophthalmology service
The new team will be a central link to booking and scheduling teams across the region and strong communication skills are vital. Other key contacts for the role include Directorate Managers, Medical Leads, Nursing Leads and the Regional Programme Team.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Administrative Assistant with Aneurin Bevan University Health Board in Caerleon, Wales. It is listed as a Band 2 Administrative assistant role. The advertised salary is £26,300 per annum. The contract type is Permanent. The application deadline is 24 Sep 2026.
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