Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Are you organised, personable, and passionate about making a difference? Join our Staying Well Service and play a vital role in supporting individuals to maintain their independence, health, and wellbeing within their communities. Come and be part of our friendly, supportive, dedicated team.
As an Administrative Assistant, you will be at the heart of our service, providing efficient and effective administrative support to a multidisciplinary team. You will be the first point of contact for service users, carers, and partner organisations, ensuring a welcoming, professional, and responsive experience.
Ideally you would hold a Business Admin qualification eg NVQ level 2 (or equivalent and/or experience), however this is not essential as full training is given. We support training and ambition with many of our Admin Assistants having been successful in achieving promotional posts within the wider Trust. The post holder will meet with the Business Support Officer regularly for 1-to-1 supervision sessions and annual appraisals.
Main duties of the job
To be successful in this role you will be required be organised, professional and adaptable with a sound level of written and spoken English.
This Admin Assistant role includes:
- Answering the phone taking messages for the service and dealing with enquiries.
- Using our clinical system RiO, inputting, creating letters and processing referrals.
- Completing a wide range of admin tasks from an electronic workflow inbox
- Scanning, uploading and copying.
. Good time management and prioritising work
. Welcoming and professional for when visitors attend the office.
Detailed job description and main responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Please see attached for the full job description and person specification.
We welcome interested applicants with any questions to contact Lorna Maddocks Business Support Officer on lorna.maddocks@mpft.nhs.uk 01827 306204 or Charlotte Woodcock, Operational Lead charlotte.woodcock2@mpft.nhs.uk
Person specification
Skills
Essential
- Excellent typing skills, including audio-typing.
- Proficient in the use of computer packages, including Microsoft Office
- Ability to produce documents and reports to a high standard from handwritten and audio transcription.
- Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines
- Understanding of the importance of confidentiality and maintaining confidentiality.
- Demonstrate an understanding of the importance of effective teamwork
Desirable
- Experience of minute taking
- Customer service skills
Experience
Essential
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system and dealing with the public
Qualifications
Essential
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
Desirable
- Previous admin or customer service experience.
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Applying for this NHS job
This advert is for Administrative Assistant - Staying Well Service with Midlands Partnership University NHS Foundation Trust in Merlin House. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 Per annum. The contract type is Permanent. The application deadline is 27 Aug 2026.
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