Job overview
An exciting opportunity has arisen for an enthusiastic and motivated Endoscopy Team Leader to join the Gastrointestinal Medicine Team. We are looking for applicants with experience of leading a team and who are passionate about delivering excellent patient care.
As Team Leader you will provide leadership and operational support to the Endoscopy Service. You will be responsible for managing an administrative team who manage endoscopy diagnostic, therapeutic and surveillance bookings as well as patient queries, providing general support for the medical teams. Reporting to the Service Manager, you will play a key role in cancer waiting times, DM01 performance an waiting list management.
We are looking for an individual who has proven experience of leading a team to ensure positive staff experience. You will have excellent communication and interpersonal skills with the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with expert knowledge of patient pathways and administrative procedures. They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi-disciplinary team.
The ideal candidate will have a patient cantered approach and experience of working within a busy NHS team. They should be able to work autonomously as well as part of a team.
Main duties of the job
Team management: Supervise and support a team of Administration Assistants and Administration Coordinators to provide an effective, efficient and high-quality administrative service, with a focus on excellent customer service. Responsible for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team. This will include audit and monitoring of the following key performance indicators:
- Performance against national waiting times targets - Service utilisation. - Service accessibility - Information governance
Service Improvement and Development: Contribute to service improvement initiatives and change projects with the overall aim to ensure maximum utilisation of resources and excellent patient experience. Review performance data, trends, and processes, and using analysis and judgement to identify and propose opportunities for development and improvement.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer-facing environment, resolving queries and using initiative to ensure first-class service delivery
- Experience of supervising a team of staff, OR Experience of project management and change methodology
Desirable
- Previous NHS experience, or experience of working in a healthcare setting
Communication
Essential
- Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)
Skills and Abilities
Essential
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT.
- Able to deal with sensitive information with tact, diplomacy and understanding
Specific Requirements
Essential
- Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends)
Knowledge and Qualifications
Essential
- Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Personal and People Development
Essential
- Able to work independently, managing own workload and allocating work appropriately to others.
- Able to induct new staff into the department, providing training to new colleagues.
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 5 Administrative and IT roles in London
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Administration Team Leader with University College London Hospitals NHS Foundation Trust in London, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £38,488 - £46,852 Per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 10 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.