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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
13 listedRequirements the employer expects applicants to meet.
- Skills and Competencies
Excellent communication and interpersonal skills
- Skills and Competencies
Note taking skills
- Skills and Competencies
Good organisational and planning skills using own initiative
- Skills and Competencies
Ability to uphold confidentiality at all times
- Knowledge and Experience
Working knowledge of Microsoft applications including Outlook, Word and Excel
- Knowledge and Experience
Ability to maintain and update patient information database(s)
- Knowledge and Experience
Good working knowledge of office procedures
- Knowledge and Experience
Previous secretarial experience
- Knowledge and Experience
Ability to prioritise and plan own workload
- Knowledge and Experience
Knowledge of NHS Policies and Procedures
- Education and Qualifications
Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Education and Qualifications
Audio Typing Qualification or demonstrable equivalent experience
- Education and Qualifications
Good level of education to O-level/GCSE or equivalent in English Language
Desirable
5 listedAdditional qualities the employer would prefer.
- Skills and Competencies
Shorthand skills
- Knowledge and Experience
Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Knowledge and Experience
Experience using stock ordering systems and petty cash systems
- Knowledge and Experience
Experience of working with medical records filing systems
- Education and Qualifications
NVQ Level 3 Level 3 in Customer Care (or equivalent)2
Job overview
An opportunity has arisen for to join the North Tyneside Recovery Partnership, based at the Customer First Centre, The Forum in Wallsend.
Applicants should have previous experience of working in an admin role and hold excellent typing, IT skills and customer service skills, be resilient and understanding of complex and difficult service user group.
Applicants will be expected to participate in rota cover for late clinic on Wednesdays as required.
Applicants will need to demonstrate excellent organisational and communication skills and show a high level of accuracy and attention to detail.
Main duties of the job
The post holders will provide full admin support to the North Tyneside Recovery Partnership multi-disciplinary team and partners. Main duties will include:
- Reception meet & greet
- Call handling
- Detailed minute taking skills
- Printing of prescriptions
- Updating the National Drug Treatment Monitoring System (NDTMS) accurately and in a timely manner
- Supporting covering other areas as required
- Care, compassion and resilience in dealing with complex service users
- The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive
Detailed job description and main responsibilities
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
Please get in touch – we look forward to hearing from you.
Please find attached job description for full details.
Advertising date : 27th August 2026
Closing date : 10th September 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
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Applying for this NHS job
This advert is for Administration Officer with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle upon Tyne, England. It is listed as a Band 3 Administrator role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 10 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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