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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
13 listedRequirements the employer expects applicants to meet.
- Skills and Knowledge
Excellent interpersonal skills, both written and verbal
- Skills and Knowledge
Note taking skills
- Skills and Knowledge
Good organisational and planning skills
- Knowledge and Experience
Knowledge of NHS Policies and Procedures
- Knowledge and Experience
Working knowledge of Microsoft applications, including e-mail communication
- Knowledge and Experience
Ability to maintain and update Patient Information Systems e.g. RiO
- Knowledge and Experience
Good working knowledge of office procedures
- Knowledge and Experience
Previous secretarial/clerical experience
- Knowledge and Experience
Ability to uphold confidentiality at all times
- Knowledge and Experience
Able to prioritise and plan own workload
- Education and Qualifications
Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Education and Qualifications
Audio Typing qualification or demonstrable equivalent experience
- Education and Qualifications
General level of education to O-Level/ GCSE or equivalent
Desirable
5 listedAdditional qualities the employer would prefer.
- Skills and Knowledge
Shorthand skills
- Knowledge and Experience
Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Knowledge and Experience
Experience using stock ordering systems and petty cash systems
- Knowledge and Experience
Experience of working with medical records filing systems
- Education and Qualifications
NVQ Level 3 Level 3 in Customer Care (or equivalent)
Job overview
Applications are invited from suitably qualified and experienced administrative candidates to join the North East Mental Health and Deafness Service, based at Ashgrove on the grounds of St Nicholas Hospital in Gosforth.
The Mental Health and Deafness service is a small regional service covering the whole of the North East and North Cumbria, working with people who are deaf, who mainly use British Sign Language to communicate and who have mental health problems. The Service works with secondary care professionals to provide specialist assessment and support for mental health needs.
Main duties of the job
The main duties of the role will be:
- Experience of working in a secretarial or administrator role.
- Fast, accurate typing and note-taking skills are essential.
- Excellent interpersonal communication skills, both written and verbal.
- A good understanding of patient information system would be beneficial, however training will be provided.
- Good working knowledge of Microsoft Office packages.
- An awareness of Deaf culture and Level 1 British Sign Language would be an advantage however, full training on Deaf culture will be provided
Detailed job description and main responsibilities
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
Please get in touch – we look forward to hearing from you.
Please find attached job description for full details.
Advertising date : 27th August 2026
Closing date : 10th September 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
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Applying for this NHS job
This advert is for Administration Officer with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle upon Tyne, England. It is listed as a Band 3 Administrator role. The advertised salary is £25,760 - £27,476 pro rata per annum. The contract type is Permanent. The application deadline is 10 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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