Job overview
Applications are invited from suitably qualified and experienced candidates for a Part-time Administration Officer to work within our busy Psychiatric Liaison Service at Sunderland Royal.
This is a very busy service and the post-holder will work as part of an admin team which supports the multi-disciplinary clinical teams across the Liaison Services. Duties will include processing admin support to the service, maintaining an electronic patient record system, maintaining spreadsheets, diary management, typing clinical letters and reports and minuting meetings electronically, including live typing and screen sharing, as well as other general office duties. A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.
The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Manager and Pathway Coordinators to ensure a comprehensive, high quality administrative service is delivered at all times. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.
This is a part time fixed term post working Monday to Friday 8:00am to 12:30pm or 9:00am to 13.30pm per rota basis.
Main duties of the job
Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):
- Experience working in a customer / patient focused environment (face to face and telephone)
- Administrative/Secretarial experience
- General administrative duties
- Fast, accurate typing/keyboard skills
- Typing and formatting letters and reports
- Electronic minute taking experience, including live typing and screen sharing
- Diary Management
- Ability to change tasks and support different wards at short notice
- Ability to support reception areas when needed
- The post holder will be expected to demonstrate flexibility in the role
- The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
- You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 11th August 2026
Closing date : 25th August 2026
Please note this vacancy may close before the above closing date, should a suitable number of applications be received.
We welcome your application.
Person specification
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute taking skills
- Good organisational and planning skills
Desirable
- Shorthand skills
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including Word, Outlook and Excel
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Role/Team specific requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
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Applying for this NHS job
This advert is for Administration Officer with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Pallion Health Centre. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pro rata per annum. The contract type is 12 months (Fixed Term Maternity Leave Cover). The application deadline is 25 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (11 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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