Job overview
Applications are invited from suitably qualified and experienced candidates for two vacant Administration Officer positions supporting Secure Wards within Secure Care Services at Northgate Park, Morpeth.
The post-holders will be part of a team of admin which supports the multi-disciplinary clinical teams across multiple wards.
Both positions are full time, Monday to Friday.
Main duties of the job
The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Manager or Ward Manager to ensure a comprehensive, high quality administrative service to the Clinical team at all times.
A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.
The post holders will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role. The post will be based within a ward environment.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 11th August 2026
Closing date : 25th August 2026
We welcome your application.
Please note this vacancy may close earlier than the date above based on the volume of applications received.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute taking skills
- Good organisational and planning skills
Desirable
- Shorthand skills
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including Word, Outlook and Excel
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
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Applying for this NHS job
This advert is for Administration Officer with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Northgate Park. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 25 Aug 2026.
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