Administration Officer ICCT Service

Job overview

Essex Partnership University NHS Foundation Trust (EPUT) has an exciting opportunity to join the Intergrated Community Care Team based at Saffron Walden Community Hospital

This part time , role plays a vital part in supporting the delivery of safe, responsive, and high-quality care for patients across the community. The postholder will work as part of a dynamic, fast‑paced service that ensures individuals receive the right care, at the right time, in the right place.

Main duties of the job

The postholder will be responsible for:

• Acting as a central point of contact for calls and referrals into service
• Coordinating care and communicating effectively with clinicians, patients, carers, and partner agencies
• Maintaining accurate and timely records using Trust clinical systems
• Supporting multidisciplinary team working to ensure seamless patient journeys
• Escalating concerns appropriately and contributing to service flow and patient safety
• Providing excellent customer service in a fast‑paced and pressured environment
• Supporting service audits, data collection, and performance monitoring where required

Detailed job description and main responsibilities

Essential Criteria

• Excellent communication and interpersonal skills
• Ability to work effectively in a busy, time‑critical environment
• Strong organisational and prioritisation skills
• Confident use of IT systems and electronic patient records
• Ability to work independently and as part of a multidisciplinary team
• Understanding of confidentiality, data protection, and safeguarding principles