Job overview
The post will be based onsite at Kingston Hospital.
Working as part of the Cluster 4 leadership team (Services include Clinical Haematology & Anti-coagulation, ENT, Oral Surgery and Audiology), the key requirements of the job will be to monitor and support the delivery of key performance targets, to provide support to the senior management team, and to provide Strong line management to the PPC and administration team.
Previous applicants need not apply.
Main duties of the job
You will be responsible for the management of the administration function across the services.
You will also be expected to assist and lead in formulation and implementation of service policies, service operating procedures and strategies through efficient use of resources. As part of this role you will evaluate and develop processes and systems to ensure a caring, quality service is provided both to service users and staff.
The successful applicant will need to be organised, methodical, have strong leadership, managerial and coaching skills along with a willingness to develop their role, the administration teams and the needs of the services.
A key component of this role, will be the validation of the Patient Tracking Lists (PTLs)
Detailed job description and main responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Skills
Essential
- Accurate data entry, typing and checking skills
- Use of full range of IT systems and patient data systems, including validation of PTL
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
Knowledge
Essential
- Understanding of patient priorities and performance targets related to appointments and waiting times
Desirable
- Good knowledge of speciality specific patient pathways
Experience
Essential
- Minimum of 1 year experience in a leadership role
Desirable
- Minimum of 1 year managerial experience
Qualifications
Essential
- Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Desirable
- Computer Literacy Course e.g. ECDL
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Applying for this NHS job
This advert is for Administration Manager with Kingston and Richmond NHS Foundation Trust in Kingston Hospital, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £36,943 - £44,900 per annum inclusive of outer London HCAS. The contract type is Fixed term: 12 months (12m FTC or Secondment). The application deadline is 09 Sep 2026.
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