Administration Manager

Job overview

An exciting opportunity has arisen for an experienced and motivated Administrative Manager to join the Medicine & Emergency Department team. This key role is responsible for the day-to-day management of the department's administrative services, ensuring the efficient delivery of a high-quality service that supports patient care and operational performance.

The successful candidate will lead and manage a team of reception staff, administrative officers and medical secretaries, providing effective leadership across a 24/7 service. You will work closely with clinical and operational colleagues to ensure that administrative processes are delivered efficiently, accurately and in line with Trust policies and NHS standards.

This is an excellent opportunity for an individual with proven NHS management experience who is passionate about service improvement, staff development and delivering exceptional patient-focused services.

• Interview Date 09 October 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

• Provide day-to-day operational management of the administrative function within the Medicine & Emergency Department.
• Lead, support and develop a team of reception staff, administrators and medical secretaries covering a 24-hour, 7-day service.
• Ensure appropriate staffing levels are maintained, including management of sickness absence, annual leave, rostering and performance management.
• Monitor and improve administrative processes to ensure efficient patient pathways and high-quality service delivery.
• Work collaboratively with clinical teams, senior managers and corporate services to support departmental objectives.
• Ensure compliance with Trust policies, NHS standards, information governance requirements and national targets.
• Oversee the management of patient administration systems and ensure data quality standards are maintained.
• Support service development initiatives and contribute to quality improvement and transformation projects.
• Produce reports and performance information as required to support operational management.

Detailed job description and main responsibilities

• To be responsible for the day to day management of an efficient, effective and comprehensive secretarial and administrative support to the Directorate.
• To lead, coordinate and manage the A&C teams within budget constraints i.e. Medicine & Emergency Department.
• To manage A&C recruitment, induction, probation, appraisal, disciplinary, training and personal development.
• To ensure that the A&C function meets national and local targets including waiting time targets
• Responsible for data quality associated with the administrative function of the Directorate
• Responsible for A&C issues associated with all front of house / reception and areas
• To assist the Management in the collection, collation and presentation of information pertaining to all aspects of the service.
• To manage the design, implementation, monitoring and communication of service improvements and suggest new ways of working to improve efficiency and realise cost improvement targets.
• To ensure that Trust and Directorate objectives, policies and directives are communicated and implemented in a timely and appropriate manner to the A&C staff.