Job summary
This post is only open to current employees of the Trust.
An exciting opportunity has arisen to lead a newly created team of medical secretaries, to support CAMHS medics. This substantive role is offered as 25 hours per week and is office based. The appointee will be expected to travel to bases across both counties.
You will be friendly and approachable with excellent communication skills. You will demonstrate significant experience of leading a team of people effectively and be able to exercise tact and discretion where necessary. You will have great IT skills and a keen eye for detail. A typical day could include monitoring inboxes, meeting with team members, running reports using Aero for example, and using Rio to audit patient related communication.
If you are positive and forward-thinking and able to work autonomously, and as part of a team, wed love to hear from you.
Join our team, we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development as well as a wide range of wellbeing and support. If you would like to discuss this informally, please get in touch.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Main duties of the job
Use ESR to oversee the effective running of the department.
Lead, line-manage and coordinate administration staff across the department, including carrying out supervision and appraisals
Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.
Use your initiative and take responsibility for yourself and the quality of your work and the service you provide to patients, colleagues and stakeholders.
Complete administration tasks for nominated medic
Demonstrate effective IT skills to undertake a variety of administration tasks such as diary management, coordination of meetings, initiating responses to routine correspondence, gathering and presenting data.
Demonstrate excellent attention to detail.
Prepare and distribute agendas and take formal minutes.
Deal with incoming and outgoing mail, including e-mail.
Use tact and discretion where necessary and ensure confidentiality is maintained.
Undertake small-scale project work, as required.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
- Date posted: 13 August 2026
- Pay scheme: Agenda for change
- Band: Band 5
- Salary: £32,073 to £39,043 a year pro rata
- Contract: Permanent
- Working pattern: Part-time
- Reference number: C9798-2543
- Job locations: Aconbury North, Charles Hastings Way, Worcester, Worcestershire, WR5 1DD, United Kingdom, Benet Building, Ruckhall Lane, Hereford, HR2 9RP, United Kingdom, Kidderminster Health Centre, Bromsgrove Street, Kidderminster, DY10 1PG, United Kingdom
Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person specification
Knowledge
Essential
- Knowledge of the full range of administrative/secretarial procedures
- Knowledge of organisational policies and procedures
- Extensive knowledge of Microsoft Office Word/Excel/Outlook
Experience
Essential
- Significant recent Senior Administrative/Secretarial experience (usually demonstrated by a minimum of 3 years experience at this level)
- Significant experience of supervision/management of staff
- Developing and managing admin systems
Qualifications
Essential
- Educated to Degree level in a relevant subject or Significant relevant experience in a senior administration role combined with recent continuing professional development
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Ability to praise and be supportive to others
- Supervisory skills
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
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Applying for this NHS job
This advert is for Administration Manager with Herefordshire and Worcestershire Health and Care NHS Trust in Aconbury North, Charles Hastings Way, Worcester, Worcestershire, WR5 1DD, United Kingdom; Benet Building, Ruckhall Lane, Hereford, HR2 9RP, United Kingdom; Kidderminster Health Centre, Bromsgrove Street, Kidderminster, DY10 1PG, United Kingdom, United Kingdom. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,073 to £39,043 a year. The contract type is Permanent. The application deadline is 23 Aug 2026.
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