Administration Lead

Job overview

Join Cardiology at the Norfolk and Norwich University Hospital as our Administration Lead and play a pivotal role in supporting the smooth running of a busy, forward-thinking service. This is an exciting opportunity for an experienced administrator who thrives in a fast-paced environment, enjoys leading and supporting others, and takes pride in delivering high-quality services that make a real difference to patients and colleagues.

As part of our supportive and collaborative administrative team, you will work closely with clinical and operational leaders, helping to coordinate key departmental activities, lead on administrative processes, support recruitment and workforce management, and drive service improvements. No two days are the same, and you'll have the opportunity to contribute to projects that enhance efficiency, patient experience, and service delivery.

We're looking for someone who is highly organised, proactive, confident managing competing priorities, and passionate about delivering excellent customer service. Strong communication skills, attention to detail, and a commitment to teamwork are essential.

Main duties of the job

The Administration Lead will be responsible for supporting the effective day-to-day running of the Cardiology administrative service, ensuring high standards of patient-focused administration and operational support are maintained across the department. Working closely with the Administration Manager, the post holder will oversee administrative processes, support workforce management and recruitment activities, coordinate departmental meetings, and contribute to service improvement initiatives.

The role involves supervising and supporting administrative staff, monitoring workloads, maintaining patient waiting lists and tracking systems, ensuring compliance with Trust policies, and acting as a key point of contact for administrative issues. The post holder will use digital systems to improve efficiency, monitor actions and support the delivery of a high-quality service that meets performance targets and governance requirements.

Examples of decisions the post holder will make include:

• Prioritising and reallocating administrative resources to maintain service delivery during staff absence, vacancies or periods of increased demand.
• Reviewing patient pathway and waiting list information to identify risks and determine appropriate actions to support performance targets and patient access requirements.
• Identifying opportunities to improve administrative processes, implementing digital solutions and monitoring actions to enhance efficiency and service quality.

Detailed job description and main responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Please note that this advertised position, which is part of occupation code 4142 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.