Administration Coordinator

Job overview

We are looking for a compassionate experienced administrator who can work unsupervised, using their own initiative and judgement to prioritise their workload a problem-solver who can navigate the complexities of a healthcare environment with a calm attitude. Flexible and committed team player, you will need excellent communication and interpersonal skills to build effective working relationships.

We welcome candidates from all professional backgrounds, including corporate administration, customer service, retail, hospitality, and the public sector, as well as those with previous NHS experience

This is a dynamic position where you will rotate through various areas, including the Surgical Reception Unit, Pre-assessment Clinic, Theatre Reception, and Grafton Way—all located within the UCLH buildings. This position requires a flexible approach to working hours, with core hours between 6:30am and 5:00pm, depending on the area you are assigned to. Please note, early morning starts from 6:30am are required to fulfil the rota in some areas.

This role is about more than just administrative tasks; it’s about being a vital part of a patient's healthcare journey. You’ll be the central hub of a busy clinical team, coordinating everything from patient appointments to critical data management. You'll be the first point of contact for patients who may be anxious or stressed, and your ability to communicate clearly and empathetically will directly impact their experience.

Main duties of the job

You'll use your sharp problem-solving skills to manage complex inquiries, proactively identify potential issues in patient care, and ensure seamless communication across all teams escalating any complex issues to the line manager.

Are you ready to make a difference? Apply now to join a team dedicated to delivering top-quality patient care, excellent education, and world-class research.

This is a fantastic opportunity for a highly organised and empathetic individual to join our team. We are looking for an experienced administrator with excellent communication and problem-solving skills who is proactive and can work autonomously while also being a collaborative team player.

The ideal candidate will have a proven track record in coordinating care pathways, managing data effectively, and supporting clinical teams in a fast-paced environment. Your ability to supervise and mentor hew starters will be essential to maintaining our high standards. You will be instrumental in ensuring a smooth and efficient service, ultimately contributing to the best possible patient experience.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.