Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
14 listedRequirements the employer expects applicants to meet.
- Knowledge
Working knowledge of Microsoft packages
- Knowledge
Knowledge of office procedures
- Knowledge
Understanding of the confidential nature of the post
- Experience
Recent, relevant experience in an Administrative/Secretarial/ Reception/Customer Service Role
- Qualifications
Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- Qualifications
I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
- Skills & Abilities
General office skills, including filing, scanning, photocopying etc.
- Skills & Abilities
Ability to be polite and firm when dealing with difficult, impatient or upset people
- Skills & Abilities
Ability to communicate effectively and clearly in both written and verbal formats
- Skills & Abilities
Ability to prioritise a busy workload effectively and able to work to strict deadlines
- Additional Criteria
Professional manner
- Additional Criteria
Willingness to commit to continuing professional development and undertake relevant training as required
- Additional Criteria
Tact and discretion when dealing with confidential information
- Additional Criteria
I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Previous, relevant NHS experience
- Additional Criteria
Ability to meet the travel requirements of the role
Job summary
An excellent opportunity has arisen to join our busy admin Neighbourhood Mental Health Team. We are seeking an experienced Administrator/Receptionist to provide support to the teams and members of Rowan House in Malvern.
Applicants require a level 2 qualification in a Business Administration subject or a level 2 in an alternative subject and be expected to complete an administration qualification. Alternatively, NHS experience will also be considered.
This is a permanent post working 22.5 hours per week working Wednesday to Friday, 9.00am to 5.00pm
An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.
Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Main duties of the job
You will be part of the busy admin team for the Malvern Neighbourhood Mental Health Team.
You will undertake a vital role in the running of the community mental health function providing all aspects of admin support including telephone duties, inbox management, appointment booking, reception cover and generic office duties. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.
As well as being part of the Malvern admin team, you will act as a member of the wider admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.
The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
- Date posted: 25 August 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 a year (£12.92 per hour)
- Contract: Permanent
- Working pattern: Part-time
- Reference number: C9798-2583
- Job locations: Malvern Neighbourhood Mental Health Team, Rowan House, Osborne Road, Malvern, Worcestershire, WR14 1JE, United Kingdom
Job responsibilities
Administration duties specific to the role.
Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, reception cover and problem solving.
The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
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Applying for this NHS job
This advert is for Administration Assistant/Receptionist with Herefordshire and Worcestershire Health and Care NHS Trust in Malvern, England. It is listed as a Band 2 Administrative assistant role. The advertised salary is £25272.00. The contract type is Permanent. The application deadline is 08 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (25 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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