Job overview
An exciting opportunity has arisen for an experienced person to work as an Administration Assistant in our Specialist Children and Young Peoples Inpatient Services.
You will be the first point of contact working on reception, providing administrative support directly to the ward multidisciplinary team.
This is a full time role and the successful applicant will provide a comprehensive administrative support to the service. There is a shift pattern from 07:00 to 21:00 including weekends - 365 days per year including weekends. Early shifts are 07:00 to 15:00, lates are 13:00 to 21:00
Proven experience of working in similar work environment is an advantage.
Main duties of the job
The post holder will be able to evidence:
- Experience of front-facing reception duties.
- Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
- Good organisational skills.
- Be able to prioritise a fluctuating workload.
- Proven experience of working with Microsoft Office packages.
- Diary management skills to coordinate room bookings.
- Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
- Desirable: A working knowledge of electronic patient record systems (i.e. RiO)
- The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role. The post holder may also undertake additional duties as directed by the Administration Manager.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 11th August 2026
Closing date : 25th August 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person specification
Experience
Essential
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
Desirable
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
Additional Requirements
Desirable
- Able to meet the mobility requirements for the post
Education and Qualification
Essential
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
- Working towards Level 2 standard in Maths and English.
Role/Team specific requirements
Essential
- Team Player
- Flexible with working arrangements.
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Applying for this NHS job
This advert is for Administration Assistant with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Acklam Road Hospital. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Fixed term: 12 months (With a possible of an extension). The application deadline is 25 Aug 2026.
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