Admin Team Leader

Job overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Admin Team Leader

Contract Type: Permanent

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

This is an exciting opportunity to join our team Admin Team in the TRC. This is a Job Share with the existing Team Lead and would ideally cover 2 full days per week. The successful candidate will have a minimum of 1-2 years experience in a supervisory or management post wither within the NHS or have relevant experience outside the Trust with transferrable skills. You will be able to demonstrate strong leadership and mentoring skills necessary to develop and nurture fellow team members. The successful candidate will be organised and flexible in their approach to the roloe

Detailed job description and main responsibilities

The successful candidate will be responsible for;

• Build strong relationships with the Patient Services Centre, Pathway Co-ordinators, Medical Secretaries, Ward Clerks and other relevant admin, clinical and management staff and maintain excellent communication channels and good customer services.
• Act as a subject matter expert for the areas and patient pathways you cover and the Trust approved systems your team use.
• Be responsible for the co-ordination and implementation of all administrative processes along the patient pathway to ensure that the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
• Set expectations regarding levels of customer services and ensure all staff understand these and maintain them.
• Cascade and/or escalate details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services.
• Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.

What we’re looking for

• Diploma level qualification or equivalent experience e.g., good knowledge across a range of administrative work procedures including non-routine elements.
• RSA 2-word processing/typing or equivalent experience.
• Proficient in the use of Microsoft Word and a good Knowledge of Excel spreadsheets.
• At least 1 years Supervisory/Management experience.
• Knowledge of medical terminology
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
• Knowledge of hospital systems would be an advantage.
• Excellent telephone / communication skills.
• Able to learn and assimilate information quickly.
• Proven ability to work to deadlines, prioritise and multi-task.
• Ability to work under pressure
• Reliability – good time keeping
• Flexibility – able to work flexibly to accommodate peaks and troughs of activity
• Able to demonstrate good work/home life balance.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.