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Job overview
Please note: Previous applicants need not apply.
We have an exciting opportunity to recruit a Band 3 Admin Support within our Adult Neurodevelopment Admin Team.
Fixed term positions will also be available.
We are looking for a dynamic individual with excellent communication, organisational and secretarial skills to support the administration function.
We are looking for individuals with a positive and compassionate approach to supporting patient care. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills, typing letters, and attention to detail.
You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.
Main duties of the job
The successful candidates will provide an efficient and comprehensive administration service to support the wide range of clinicians within the teams. We are looking for individuals with a positive and compassionate approach to supporting patient care.
They will work within a busy integrated and skill mixed team. They will need to be confident and empathetic in dealing with sensitive telephone calls and complaints, with an excellent telephone manner. The ability to work well as part of team is vital in this role as we rely on each other for support with work load and guidance with sensitive patient queries.
Detailed job description and main responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person specification
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 2
- QCF Customer Service Level 2
Knowledge & Skills
Essential
- Ability to manage and prioritise own workload and use own initiative
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
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Applying for this NHS job
This advert is for Admin Support - Band 3 with Coventry and Warwickshire Partnership NHS Trust in Coventry, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum pro rata. The contract type is Permanent. The application deadline is 05 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (22 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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