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Job overview
An exciting opportunity has arisen for an organised, motivated & enthusiastic Team Secretary to join the Community Mental Health Enablement Pathway.
The Enablement Pathway is a specialist multidisciplinary team, working across Coventry & Warwickshire to support people with severe & complex mental illness to maximise independence, autonomy & quality of life by delivering specialist rehabilitation & recovery interventions.
We are seeking an experienced individual to provide comprehensive secretarial & administrative support who will play a key role in supporting service delivery through effective administration, developing processes, accurate record keeping & the maintenance of high-quality information systems.
Main duties of the job
- Manage referrals, appointments, diary coordination & meeting arrangements.
- Organise & service MDTs, business meetings & service development meetings, including taking & distributing minutes.
- Produce letters, reports, meeting notes & other documentation to a high standard. - Use the Trust electronic patient record system (SystmOne) to accurately input, update, scan, print & upload information.
- Maintain accurate records on Trust systems & ensure information is updated in a timely manner.
- Support the monitoring of team activity, caseload information & service performance data.
- Assist with data collection, routine reporting, audits & quality improvement activities.
- Maintain spreadsheets, databases & administrative tracking systems. - Act as a professional point of contact for service users, carers, staff & partner agencies.
Detailed job description and main responsibilities
The post holder will provide an efficient, comprehensive & confidential administration service to support clinicians & managers within the Enablement Pathway.
You will manage a varied workload within a busy environment, prioritising tasks effectively whilst working independently & as part of a team. Strong communication, organisational & IT skills are essential, alongside the ability to deal sensitively with service users, carers & professionals.
Responsibilities include maintaining electronic patient records, preparing correspondence & reports, managing referrals & appointments, arranging meetings, taking minutes, supporting audits, maintaining administrative systems & contributing to the quality, accuracy & completeness of information held by the service.
The successful candidate will demonstrate excellent attention to detail, a commitment to confidentiality, a flexible approach to work & a passion for supporting the delivery of high-quality mental health services.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Knowledge
Essential
- Excellent communication / customer care skills written
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other’s workload and use own initiative
- Good organisation skills and ability to multitask
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C) (or equivalent qualification / experience/ willing to work towards completion of this)
- QCF Business Administration Level 2 (or equivalent qualification / experience/ willing to work towards completion of this)
- QCF Customer Service Level 2 (or equivalent qualification / experience/ willing to work towards completion of this)
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Applying for this NHS job
This advert is for Admin Support - Band 3 with Coventry and Warwickshire Partnership NHS Trust in Wayside House. It is listed as a Administrative and IT role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 04 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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