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Job overview
Do you have excellent communication skills and admin experience?
We are seeking a full time Admin Call Handler to join the Crisis Resolution and Home Treatment Team (CRHTT). the CRHTT provides a 24/7 crisis service to the people of Oxfordshire who are experiencing a mental health crisis. We are seeking a proactive and detail-oriented Administration call handler to provide high-quality administrative support within our growing team.
You will be well organised, flexible, and able to communicate confidently, calmly and professionally with patients, carers and staff.
This is a full-time post of 37.5 hours per week, worked over a range of shifts on alternate weeks: 08:00am–4:00pm and 12:00pm–8:00pm, with one Saturday shift worked on alternate weeks.
This post is based on site at Manzil Way Resource Centre.
Main duties of the job
- To provide a comprehensive administrative service to the CRHTT.
- Maintain diaries and records which include arranging appointments and meetings, preparing papers and taking / distributing minutes of meetings as needed.
- Receive and deal with correspondence and take appropriate action.
- Receive telephone calls using a high level of initiative and respond in a confidential and sensitive way. Take action in an appropriate way following calls. Calls may include those received from distressed patients or carers and / or involve handling extremely sensitive and confidential information. Calls may be of an emergency nature from other professionals or service users.
- Ensure that any activity or outcomes databases are kept up to date and that all clinical data is entered accordingly.
- Ensure that patient related documentation is entered into electronic health records with high degree of accuracy and completeness.
- You will work closely with the team to ensure all referrals are processed efficiently, data entry is accurately gathered and recorded and the service has administrative support.
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Person specification
Experience
Essential
- • Broad range of administrative functions
- • Ability to deal with the public in a polite and effective manner (this will include patients and carers
- • Ability to liaise with all levels of professionals in a confident and effective manner.
Desirable
- • Experience of managing enquiries where the caller may be distressed or experiencing communication difficulties
Job Related Skills
Essential
- • Working knowledge of Microsoft Office
- • Ability to produce high quality correspondence and reports.
- • Good general level of education
Desirable
- • Working knowledge of electronic health records systems
Personal Qualities
Essential
- • Excellent communication skills and ability to maintain professional manner even when under pressure.
- • Able to work under limited supervision but willing to access support and escalate issues, as necessary.
- • Able to work competently within confidentiality and information governance policies and procedures.
- • Ability to work as part of a team.
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Applying for this NHS job
This advert is for Admin Call Handler - Crisis Resolution and Home Treatment Team with Oxford Health NHS Foundation Trust in Crisis Resolution and Home Treatment Team. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 07 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.