Job summary
We are seeking a motivated and enthusiastic person to join the Assurance, Compliance and Evidence (ACE) Team, a small and specialist team within Learning, Development and Culture.
This is an exciting opportunity to provide essential administrative support for learning and development activities across the Trust. The role focuses on supporting training programmes, maintaining learning records within the Electronic Staff Record (ESR) system, and acting as a first point of contact for e-learning and course-related enquiries. You will also play an important role in the day-to-day running and upkeep of the Learning and Development Centre.
Full time 37.5 hours per week Monday Friday 08:30-16:30
At Herefordshire and Worcestershire Health and Care NHS Trust, we are proud to provide outstanding care and support to patients, service users and communities across Herefordshire and Worcestershire. In return, we offer a supportive working environment, opportunities for career progression, ongoing professional development, flexible working arrangements where appropriate, and a wide range of health and wellbeing support services.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Main duties of the job
Monitoring and answering course and ESR related queries in the Learning and Development Generic inbox.
Provide support to staff both face to face and over the phone.
Course management, support with the creation of new dates and advertise in the appropriate trust comms.
- Sending joining instructions to delegates
- Sending attendance sheets to trainers
- Updating the class when the attendance sheet has been returned
Updating data on ESR (marking people as complete, withdraw etc) and ensure the data is kept tidy by closing classes.
Support with the creation of new courses when requested.
Reception Duties which include greeting delegates when they come to training, signposting to rooms and handing out parking passes. Supporting with any technical queries regarding the training rooms presenting equipment.
Building responsibilities, opening up and closing down the centre to ensure the day starts and ends in a tidy and organised manner.
Noting when centre resources are running low so they can be added on the stationary order.
Reporting issues with estates relating to the trainer centres and informing the team.
Contribute to ACE Team projects e.g., keeping the training centre organised.
Communication with internal and external training providers regarding training courses and dates.
Mail management, opening any internal post addressed.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
- Date posted: 17 August 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 a year (£12.92 per hour)
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: C9798-2551
- Job locations: Learning and Development Centre, Evesham Community Hospital, Waterside, Evesham, Worcestershire, WR11 1JT, United Kingdom
Job responsibilities
We are looking for someone with excellent attention to detail who enjoys supporting colleagues and delivering a high standard of customer service. The successful candidate will work closely with teams across the Trust to ensure training information is accurate, up to date and easily accessible to staff.
You will be highly organised, confident using ESR or similar Oracle-based systems, databases and administrative software, and able to manage a varied workload effectively. Strong communication skills, a proactive approach and a commitment to providing excellent administrative support are essential.
If you are organised, detail-oriented and passionate about helping others access learning and development opportunities, we would love to hear from you.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person specification
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures.
- Detailed knowledge of Microsoft Office: Word/Excel/Outlook.
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Experience
Essential
- N/A
Desirable
- Previous relevant NHS experience.
- Previous relevant ESR OLM (or similar system) experience.
- Experience in customer service.
Qualifications
Essential
- Educated to vocational level 2 in Business Administration or equivalent qualification or experience or Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C).
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust.
- Tact and discretion for dealing with confidential information.
- I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Skills and Abilities
Essential
- Confident speaking to a range of staff from varying professional backgrounds and levels of seniority.
- Intermediate IT Skills Microsoft Packages.
- Accuracy and attention to detail.
- Good organisational skills with the ability to work to strict deadlines.
- Able to demonstrate the ability to use initiative effectively.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Ability to explain complex and routine information to all levels of staff and to external contacts.
- Ability to interpret and accurately apply a range of work procedures.
- Ability to interpret complex information and input into standard documents.
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Applying for this NHS job
This advert is for Admin Assistant Learning Development & Culture with Herefordshire and Worcestershire Health and Care NHS Trust in Learning and Development Centre, United Kingdom. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25272.00. The contract type is Permanent. The application deadline is 01 Sep 2026.
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