Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
11 listedRequirements the employer expects applicants to meet.
- Experience
Experience of producing correspondence
- Experience
Experience of customer service / first point of contact support
- Experience
Proven proficiency in use of IT software
- Experience
Knowledge of office practices and able to establish new processes
- Education/Training
Educated to GCSE level or Literacy / Numeracy at L1 or equvalent
- Education/Training
RSA/OCR II Qualification or equivalent demonstratable skills
- Skills & Attributes
Demonstrate PTHB values
- Skills & Attributes
Work as part of a team or as an individual
- Skills & Attributes
Positive attitude and able to act on feedback
- Skills & Attributes
Communicate clearly and effectively
- Skills & Attributes
Ability to be polite when dealing with difficult, impatient or upset people
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
previous experience in an office environment
- Education/Training
NVQ Business Administration Level 2
- Education/Training
Knowledge of the Data Protection Act
- Skills & Attributes
Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Job overview
Are you passionate about making a real difference for the people of Powys? We are looking for an enthusiastic and motivated individual to join our busy Community Therapy Team in Brecon Hospital.
The post holder will be responsible for providing administrative support within the department. You will be handling incoming and making outbound calls to arrange appointments for Powys patients.
You must have good communication skills and be able to remain calm, patient and show empathy in sensitive situations. Teamwork is essential and you must be IT literate.
You will receive induction and training into this role but must possess the key skills required.
Main duties of the job
Deal with incoming referrals/communications and enquiries in a timely manner.
Use discretion in handling confidential information and prioritise workload accordingly.
Use effective interpersonal skills and demonstrate clear communication of details to the service user and staff in a positive manner.
Ensure tasks are completed to the agreed standard within agreed timescales; producing work of the required quality in line with PTHB policy process and procedures.
Provide excellent customer service to exceed expectations by satisfactorily resolving or seeking to resolve enquiries first time.
Demonstrate effective listening and questioning skills and interpret enquiries in order to handle complex issues, demonstrating responsive reassurance and empathy to resolve incoming queries finding ways to overcoming issues such as not being understood, hearing difficulties, or the patient being elderly.
We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Admin Assistant- Community Therapy Team with Powys Teaching Health Board in Brecon, Wales. It is listed as a Band 2 Administrative assistant role. The advertised salary is £26,300 per annum pro rata. The contract type is Permanent. The application deadline is 14 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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