Job overview
The Acute and Emergency administrator will support a range of administrative functions across the acute and emergency floor, inclusive of the Emergency Department (ED), Acute Medical Unit (AMU) and Medical Same Day Emergency Care (SDEC), in order to support the nursing and medical staff with the daily administration of the areas.
Main duties of the job
You will need to:-
- be an excellent communicator both written and verbally.
- be polite and welcoming to all which may include patients, staff and visitors. Often you will be the first point of contact of the ward , either in person or on the phone; first impressions count hugely and maintaining confidentiality is very important too.
- be adaptable and flexible to ever changing situations which, during busy times, may mean that you are side tracked from your own work plan and the ability be able to understand that in a health care setting, not every day is the same or predictable all the time
- have knowledge of , or will have the confidence to learn how to use different computer software systems namely at present we use Maxims and access Symphony system
- be organised and have the ability to encourage others to follow your example.
- have an understanding of ordering supplies and managing resources needed for your role
Detailed job description and main responsibilities
To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.
To support internal mobility and retain organisational knowledge, this vacancy may be prioritised for colleagues awaiting redeployment matching.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Experience
Desirable
- Knowledge of patient systems
- Knowledge of a hospital environment
Education & Qualifications
Essential
- GCSE in English and Maths or equivalent experience
Desirable
- IT Qualification or equivalent experience
Skills, Knowledge & Abilities
Essential
- Computer skills (including intranet, email and data inputting)
- Good communication skills, with tact and diplomacy
- Knowledge and understanding of patient confidentiality
- Ability to handle difficult situation calmly and effectively
Desirable
- Knowledge of Maxims Computer System or other NHS computer systems
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Applying for this NHS job
This advert is for Acute & Emergency Administrator with Wye Valley NHS Trust in Hereford, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa pro rata. The contract type is Permanent: Weekday and weekend working. The application deadline is 23 Aug 2026.
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