Accounts Receivable Manager

Job overview

The post holder is responsible for all main aspects of the Accounts Receivable function for the Trust. The role supports the Trust by managing invoicing and debt recovery. The Trust uses services from NHS Shared Business Services (NHS SBS) and CCI Credit Management to recover debt: this role administers the use of those services and the invoicing process used to ensure funds can be recovered where further action is needed. The role reviews recoverable items and obtains the information needed to pursue effective recovery and liaises with staff within the Trust to ensure the Trust receives money due.

Main duties of the job

This role will be the key lead between the Trust and NHS SBS, using data available to effectively oversea the services provided within the contract. The post holder will work closely with Trust service users, providing expert advice, guidance and training on invoicing and credit control processes, supporting the accurate raising of invoices and the resolution of complex accounts receivable issues.

The post holder will produce and analyse aged debt reports, providing clear and concise management information to support debt recovery activities, dispute resolution and routine reporting to Trust Committees and senior stakeholders, typically on a monthly basis.

Detailed job description and main responsibilities

The post will involve the following responsibilities:

• Agree performance metrics with the Transactional Services Manager and work with the service providers (NHS SBS and CCI Credit Management) and in-house teams to ensure performance targets are reached, supporting them to address any deficiencies.
• Monitor debt and credit management performance and provide a report on this to Transactional Services management and for reporting to Trust finance committees regularly.
• Management of all aspects of the Accounts Receivable function, working closely with internal and external stakeholders to continually improve processes.
• Work with other staff within Finance Department and the Trust to develop effective processes to enable speedy collection of payments. This will include informing others of the information requirements for the credit control process, training and influencing people to ensure they comply.
• Delivery of training to both finance and non-finance staff members.
• Ownership and maintenance of the system fields used by users and NHS SBS throughout the Accounts Receivable process.
• Liaising with collection agents – NHS SBS and CCI Credit Management, and any others the Trust might engage in future – as part of managing normal Trust business.
• Liaising with legal professionals to initiate and support formal recovery proceedings as appropriate, preparing necessary documentation to support this.
• Reviewing proposals for payment plans with customers who are struggling to pay, in line with Trust policy, and making recommendations on these.
• Reconciling complex accounts where not resolved by NHS SBS teams, for example when there are disputes on liability or payments.

Other duties • Deputise for the Transactional Service Manager as required.