A&E Receptionist

Job overview

An opportunity has arisen to work as part of the Emergency Department team, delivering a friendly, confidential, efficient, and professional reception and registration service for patients, relatives, and visitors.

The role involves managing a wide range of face‑to‑face and telephone enquiries from clinical staff, patients, relatives, GPs, and external agencies, providing accurate information and general advice as required.

A broad range of administrative and clerical duties will be undertaken to support the smooth running of the department. As the reception service operates 24 hours a day, 7 days a week, you will be required to work flexible shifts, including unsociable hours, weekends, and public holidays. Staff may also be called upon to support the department during major incidents.

Main duties of the job

Patient Reception & Registration

• Receive and register patients, ensuring demographic details are accurate and updated using the National Spines service and relevant IT systems.
• Discharge patients and arrange follow‑up or outpatient appointments within agreed timescales.
• Prepare admission paperwork and associated documentation.
• Receive, check, and process patient investigations, ensuring they are reviewed by clinicians or filed appropriately.
• Direct patients to clinical areas and provide assistance to those who are injured, unwell, or have mobility needs.
• Support patients with general enquiries, communication needs, and transport arrangements.
• Arrange interpreter services for patients with language barriers attending the GP Out‑of‑Hours (OOH) service.
• Provide advice to patients and relatives regarding appointments and local services.
• Alert the triage nurse to any concerns about patients in the waiting area.
• Handle calls from patients, relatives, and carers regarding healthcare concerns, relaying information to clinical staff.

GP Out‑of‑Hours (OOH) Patient Care

• Support patient care from the moment a call is received from NHS 111 until clinical assessment begins, either by phone or face‑to‑face.
• Inform patients of delays to GP OOH appointments or home visits.
• Liaise with external services when required to support patient care.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.