X-Ray Receptionist, Radiology

Job summary

As receptionist at the Malvern Community Hospital for the Radiology department you will provide the warm welcome that helps every patient or visitor feel at home and less anxious about their hospital visit. You are the first point of contact in Radiology so it is important that you are able to create a positive and friendly environment. The role is varied and you will be expected to answer phone calls, attend patients for booked appointments as well as attending patients who visit clinics and Minor Injuries. You will also support the team with rescheduling of x-ray appointments and assist the clinical team with queries.

We are looking for someone who is caring, professional and couteous and who has a real interest in supporting our patients. Strong communication skills and excellent telephone manner is a must. Computer skills and the ability to learn new processes and be able to use a variety of software is required. You must be flexible and able to cover for the other member of staff when on leave or during sickness and support the Radiology receptionist tema countywide when asked so flexibility to do additional hours is needed.

The post is a job share post.

Main duties of the job

Main duties include:

Attending patients for examinations on the Radiology Information System (RIS).

Ensuring that patients are registered on the main hospital system (PAS).

Taking electronic order off and dealing with them as per department policy

Answering phones from patients, relatives and other clinical staff including GPs. Dealing with queries from them. Ensuring that patient confidentiality is maintained at all times.

Booking and re-scheduling of x-ray appointments

Asssisting the clinical team with any queries, scanning, photocopying and complying with requets for support by the office manager.

Liaising with clinics and Minnor Injuries regarding issues or delays in imaging.

Reporting issues to the Office Manager and asking for guidance when needed.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

• Date posted: 23 July 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year
• Contract: Permanent
• Working pattern: Job share, Flexible working
• Reference number: C9365-26-0533
• Job locations: Malvern Community Hospital, 185 Worcester Road, Malvern, Worcestershire, wr14 1ex, United Kingdom

Job responsibilities

Job share mornings 8.30 to 13.00

Job Purpose:

To providea front of House reception service for patients attending for all Radiology imaging. Reflecting the commitment of the Directorate to customer care, quality and ensuring that all visitors are greeted in a welcoming manner.

Taking a proactive role in prioritising the delivery of an effective and efficient appointments, reception service for the Radiology department, responding to the changing demands of the service ensuring high professional standards at all times.

To work as a team member, implementing any improvements to the efficiency and quality of the service, and develop competencies in all areas, whilst also keeping up-to-date in their role and providing on-going support to colleagues.

Make (non-complex) appointments, book patients in at the reception, and liaise with staff in the department.

KeyDuties: Responsible for the registration of patients who attend for examination, using the Radiology Information System (RIS) to check patient data is correct in accordance with department protocols, where necessary updating such information (including updating the Trust PAS).

Checking that examinations have not been done elsewhere in the Trust. Complying with IR (ME)R regulations as advised by the Office Manager.

Responsible for alerting clinical staff with regards to any patient alarms as indicated on RIS or advised by the patient or referrer.

Liaising with diagnostic rooms in cases of delays or sudden peaks in patient arrivals. Ascertaining the needs of patients and visitors and taking appropriate action, such as advising on waiting times and how to obtain results of examinations.

Ensuring any paper referrals received are dated and then entered onto RIS in a timely fashion prior to the appointment letter being sent. All other letters opened and distributed promptly and dealt with as necessary.

Checking for electronic requests (ICE) for ward patients in particular and ensuring these are accepted promptly and flagged with the relevant clinical team. All outpatient requests are added to Waiting List or Request Lists as per departmental processes for each modality

Clearing any orders in the ICE deferred to ensure patients are seen promptly

Dealing with telephone and reception queries from patients, staff and General Practitioners. This may include advice regarding preparation for special examinations and taking details for cancellations and ensuring they are acted upon and RIS is updated accordingly.

Assisting relatives in locating patients whereabouts by using RIS and Patient Administration System (OASIS) but ensuring that patient confidentiality is maintained.

Booking return journeys for patients who have attended via hospital transport and ensuring patients are kept informed of delays.

Taking contact telephone numbers for SMS reminders from patients who attend and asking GP referred patients if they are happy to participate. Amending the Trust PAS with details of contact numbers

Ensuring that the reception is adequately staffed and informing the Office Manager of any problems.

Attend and contribute to staff meetings.

Being flexible and assisting the team of receptionists in covering all areas during leave,sickness across all sites.

Appointments:

To make simple,non-complex appointments appropriate to their urgency, priority, ensuring patients are seen in chronological order.

To book and co-ordinate patient appointments for investigations and liaise with other departments for combined appointments.

To effectively liaise with other department managers and other multidisciplinary colleagues.

Dealing with electronic orders for one stop clinics, making sure they are allocated the appropriate appointment date and time in readiness for the patient to attend.

Ensure DNA (non attendance) notifications are sent to referrer promptly via generic email after checking patient data and ensuring appointment letter has been sent correctly. Ensuring that any urgent (or 2ww) patient is offered another appointment via telephone contact to establish if the appointment is still required.

Change appointments if requested and ensure the CRIS system is updated detailing reason for cancellation. Ensuring that any electronic or paper diaries are also updated.

Ensure rooms are not overbooked except where there is prior agreement.

Scanning in any clinical paperwork requested by the clinical team. Also arranging to scan in letters and other patient information against the correct patient and exam event.

Referrals:

To ensure all referral forms and appointments are dealt with effectively, recognising trends and proposing action required to effect change

On receipt of a referral into the Radiology Department, check the RIS to see if patient is already registered; if there is any doubt that it is the same patient or any data is missing check details with patient or GP or refer to office manager.

Register patients on Allscripts (PAS system) if necessary.

General Responsibilities:

To ensure all documents for reception,appointments office are completed in a timely and efficiently manner and filed accurately.

To demonstrate a wide range of problem solving skills involving allocation and prioritising of work load.

To promote excellent working relations in order to deliver a high quality service.

Ensure that confidential waste is dealt with daily and appropriately.

At all times adopt a flexible, positive and energetic approach to work so that the Services of the Department of Radiology are promoted.

Taking instructions from patients asking for copies of their exams and passing on the correct form or email contact to allow the patient to obtain image copies.

To be familiar with and adhere to Trust and departmental policies and operational procedures

To keep up to date/trained with on new procedures and systems within the department and the Trust

To cover the departments opening hours, lunch and tea breaks. To assist in out of hours work (if required) on a voluntary basis to ensure cover is provided. Offering cover to other sites as and when needed.

In the event of equipment breakdown e.g. Office equipment. Notify the relevant technical support of the fault and ensure colleagues of such an event are updated. Should persistent breakdown Office Manager to be informed.

To ensure a clean, tidy and safe environment in liaison with domestic services, and works and be responsible for the well-being of any personnel and visitors to the Department

To keep patients informed of any expected waiting periods and delays to appointment times on arrival at reception.

To participate in the departmental appraisal programme.

To undertake other duties as and when required due to changing demands of the service , department as instructed by the Office Manager.