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Job overview
An exciting opportunity has arisen to be part of the administration team in The Wheelchair Service Team. The team is responsible for the assessment and provision of standard wheelchairs and special seating. The service operates from the Mobility and Specialised Rehabilitation Centre (M&SRC) and is part of the Specialised Rehabilitation Services (SRS) directorate.
The Wheelchair Service Officer role within the Wheelchair Service is varied and challenging. It involves interacting with patients over the telephone and face to face, understanding patient’s needs and learning about new equipment being prescribed to patients.
The job also involves a wide range of administration duties including recording and maintaining information on the Wheelchair Service database.
You will be responsible for prescribing standard chairs; triaging referrals; arranging the supply, repair, modification and collection of equipment; action requests for home visits and checking invoices. You will also liaise with patients about Personal Wheelchair Budgets and how they can access these.
Main duties of the job
The purpose of the role is to provide administrative support to the Wheelchair Services Team. Tasks will include prescribing standard wheelchairs, providing patients with information regarding Personal Wheelchair Budgets and other general admin duties. This also involves liaising with suppliers and approved repairers as well as with patients, both face-to-face and over the telephone.
You will be expected to support provision of the highest standard of care to all patients and contribute to the overall efficiency and development of the service.
This vacancy is advertised on a fixed term contract basis for a period of nine months due to the post being part of an organisational change within the Rehabilitation Engineering department. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and the management of organisational change.
Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Experience
Essential
- IT literate
- Good written and verbal communication skills.
- Effective interpersonal skills
- Demonstrate a tactful understanding when dealing with a variety of people and situations
- Ability to work under pressure
Desirable
- Previous NHS experience.
- Wheelchair knowledge
- ECDL Training (ongoing or completed).
- Disability Awareness
Qualifications
Essential
- Educated to GCSE Grade C/4 English and Maths or above or equivalent qualification/experience
- NVQ3 Administration/Customer Service or equivalent
Desirable
- ECDL Parts I and II
- Customer Care Training
Persdonal Qualities
Essential
- Physically able to perform the duties required of the post.
- Ability to manage competing priorities
- Demonstrates sensitivity, understanding, and respect when dealing with patients.
Special Skills/Aptitudes
Essential
- Ability to prioritise work
- Ability to work on own initiative
- Ability to work as part of a team
- Excellent interpersonal and communication skills
- Methodical working procedures
- Understanding of need for patient confidentiality
- Ability to empathise when dealing with a variety of people and situations.
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Applying for this NHS job
This advert is for Wheelchair Service Admin Officer with Sheffield Teaching Hospitals NHS Foundation Trust in Sheffield, North East and Yorkshire, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pa/pro rata for part time staff. The contract type is 9 months (9 Months Fixed Term Contract from the first day of the successful candidate starting employment. All existing NHS staff will only be considered on a secondment basis.). The application deadline is 21 Jul 2026.
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