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Job overview
We have an exciting opportunity for a Field Engineer to join our Wheelchair Service Team. You will be responsible for the delivery, collection, repair and maintenance of manual and electrically powered wheelchairs and associated equipment.
The post holder will be required to support workshop activities when not out on the road, including the refurbishment of wheelchairs and associated parts, decontamination of wheelchairs and scrapping of wheelchairs and parts.
All work undertaken needs to be carried out ensuring those standards of service as specified by the Service Specification are met and in line with manufacturer instructions and training. The role is based within a workshop/warehouse setting at Red House, Hellesdon and the Re- enablement Services Centre, Julian Hospital, Norwich.
You will be expected to cover on-call wheelchair repairs 16:30 - 21:00 Mon-Fri and 9:00 -21:00 Sat-Sun for 1 week every 4 weeks, this may change due to staff leave.
Main duties of the job
- To deliver, collect, repair, test, diagnose, modify and demonstrate to the client the electrically powered and manual wheelchairs, specialist buggies and associated equipment issued by the Wheelchair Assessment Centre, ensuring equipment is in safe working order.
- The position requires lone working, generally liaising on a one-to-one basis with the patient in their own home. Two members of the team may be required to visit some patients for the safety/security of the patient or Engineer.
- To provide technical information on the safe use of equipment to patients and carers, raising any safety/suitability concerns with the use of equipment to Wheelchair Assessment Centre.
- To provide technical advice to Admin colleagues to troubleshoot wheelchair faults, saving the need for an engineer visit.
- To carry out a planned preventative maintenance programme on all wheelchairs on loan.
- To participate in an out of office hours on-call service between the hours of 9am and 9pm throughout the week, including bank holidays, on a rotational basis.
- To frequently drive to attend the above activities across the county on a daily basis.
Detailed job description and main responsibilities
Please refer to the attached job description for further information on the main duties and responsibilities.
Person specification
Other
Essential
- Willingness and ability to travel between and work at other sites.
- A good level of physical fitness and dexterity sufficient to perform the duties of the post with any aids and adaptations
Experience
Essential
- Demonstrable background within electrical/mechanical engineering including 12v/24v systems
Desirable
- Previous experience of working in a healthcare setting
- Previous experience in customer service
- Previous experience in professional driving
- Previous experience working with medical devices/wheelchairs
Communication
Essential
- Good written and verbal communication and reasoning skills
- Good customer relations and interpersonal skills
- Professional appearance
Qualifications
Essential
- NVQ Level 4 or equivalent experience in either Mechanical or Electrical Engineering
- Full, clean driving licence
Desirable
- Previous maintenance experience with wheelchairs
Skills, ability and knowledge
Essential
- Basic IT skills including experience of Microsoft Office Suite
- Be able to kneel, bend, stoop and work in cramped environments if necessary
- Be able to manually handle loads of up to 20kg safely
- Ability to perform diagnostics with and without diagnostic software
- Knowledge of Safeguarding protocols relating to adults and children
Desirable
- Utilising electronic diagnostic/programming tools
- Professional manufacturer training relating to wheelchairs and associated equipment
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Ability to work independently as well as part of a team
- Good organisational, prioritisation and time management skills – to manage own work area and workload.
Desirable
- Conflict resolution training
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Applying for this NHS job
This advert is for Wheelchair Field Engineer with Norfolk Community Health and Care NHS Trust in Norwich, East of England, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 09 Aug 2026.
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