Wellbeing Administrator

Job overview

Led by Sussex Partnership NHS Foundation Trust (SPFT) and in partnership with YMCA DownsLink Group and Southdown, the Brighton and Hove Wellbeing Service provides support to children, young people and adults with mild to moderate mental health needs. We offer a variety of support and psychological therapies to the community of Brighton and Hove. Our interventions are diverse and evidence based, ranging from guided self-help and face-to-face or telephone support to workshop and group courses. We work closely with our Service User Steering Group to refine and improve the services that we offer.

Our wonderful team are based at East Brighton Mental Health Centre.

Main duties of the job

We are recruiting Wellbeing Team Administrators with a desire to make a difference, to work hard and to further their knowledge, skill and experience in a supportive and progressive environment.

Your focus in this role will be to provide a range of administrative services to the Brighton & Hove Wellbeing Service.

You will need to be;

• able to consistently deliver a patient-focused service, which promotes good customer service and effective working relationships.
• highly organised and focused with good attention to detail
• able to respond sensitively to phone calls from people who may be distressed or angry
• IT literate ideally with experience of using customer/clinical databases

Detailed job description and main responsibilities

Successful applicants will have:

• Experience of carrying out administrative duties
• An ability to work on your own initiative and to deal with conflicting demands in a busy office environment
• An ability to deal with emotionally sensitive and challenging material
• An excellent telephone manner and ability to manage calls in a professional way
• Experience of maintaining office systems and using them to ensure efficient management of processes
• Flexibility to work shifts covering our opening times of Monday-Friday, 8am-6pm

See attached Job Description and Person Specification for full details.

This position requires in-office working with hours to be split over Monday – Friday, 8am-6pm, on a shift-basis (a combination of 8am-4pm and 10am-6pm).  Part time or full-time hours will be considered.

Please apply using the link in this advert, or for more information explore the links in the right-hand column.

Applications and the use of AI

We ask that candidates do not use AI when submitting their personal statement. There is a risk that your unique experience and skills may not be clear, meaning your application could be overlooked.

Interviews

We will be conducting all interviews face-to-face at our office.  If you are invited to interview and would prefer to have it over video then please let us know at the earliest opportunity.

Candidates who are successful in being shortlisted and invited for an interview will be sent further specific guidance.